Summary
Skills
Work History
Education
Certification
Languages
Generic

Jer Yang

327 Lions Back Ct, Merced,CA

Summary

Seeking full time as an Inpatient Pharmacy Technician with 9 years of pharmacy experience with focus on accuracy and patient care. Adept at medication preparation and inventory management contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Skills

  • Fluent in English; conversational in Hmong
  • Work well individually and as part of a team
  • Strong communication, time management, and organizational skills
  • Attention to detail and accuracy
  • Exceptional customer service, conflict resolution capabilities, and proactive learner
  • Confidentiality and HIPAA, data entry, insurance billing, and inventory management
  • Proficient with Microsoft Word and Internet
  • Typing speed: 70 WPM

Work History

Senior Pharmacy Technician / Certified Immunizer

Walgreens
Atwater, CA
06.2018 - Current
  • Process and dispense prescriptions while maintaining a high accuracy rate, ensuring regulatory compliance, and patient safety under pharmacist supervision.
  • Enter new and update existing patient information into the EHR system ensuring 100% accuracy and HIPAA compliance.
  • Contribute to the reduction of prescription wait times by resolving billing issues, contacting insurances, and faxing or calling doctor's offices for refill and prior authorizations.
  • Maintain inventory levels, utilizing automated systems for efficient stock management and ordering.
  • Assist in training new team members and interns on standard operating procedures to ensure consistent quality of service across the entire team.
  • Boost customer loyalty by providing exceptional and friendly customer service, resolving queries and concerns with empathy and professionalism.
  • Provide direct patient care by safely administering COVID-19 and Flu immunizations under the supervision of a licensed pharmacist from Feb 2021 to present.

Assistant Manager

Loyalty Pharmacy
Chowchilla, CA
11.2016 - 05.2018
  • Supported Store Manager in recruitment and conducted interviews.
  • Trained new employees on daily tasks and operational software to ensure compliance with company standards while remaining a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Engaged in clerical tasks, including data entry and filing, to ensure smooth pharmacy operations.
  • Managed multi-line phone system, answering and routing calls to appropriate departments while maintaining excellent customer service.

Assistant District Manager

GS-Love
Long Beach, Pico Rivera, Fullerton, CA
06.2015 - 02.2016
  • Collaborated with District Manager to improve all aspects of the store such as meeting sales goals, maintaining company standards, and training management team.
  • Responsible for three store locations with a staff of 30 members each.
  • Conducted regular store visits to monitor performance and provide feedback to increase overall performance and productivity.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences per location.
  • Presented key concerns, strategic improvement plans, and management training updates directly to the CEO to influence high-level decision-making.

Store Manager

GS-Love
Long Beach, CA
04.2015 - 06.2015
  • Oversaw a team of 30 staff members.
  • Managed the full cycle of recruiting, hiring, onboarding, and training of new employees.
  • Coordinated and maintained weekly schedules and daily agendas to ensure full coverage within labor budgets while increasing productivity through strategic task prioritization.
  • Processed and distributed bi-weekly payroll ensuring timely and accurate delivery of paychecks and reports to associates and management.
  • Reviewed stock control procedures ensuring merchandise and supplies were in compliance with safety regulations by maintaining an organized and accessible storage area.
  • Provided exceptional customer service through staff training and product knowledge, addressed customer concerns, and maintained relationships with clients.

Co-Manager

GS-Love
Long Beach, CA
11.2014 - 04.2015
  • Managed operations including opening and closing the store, training sales associates, and maintaining store inventory.
  • Assisted in the recruitment process by conducting interviews and selecting best candidates who aligned with the company's values.
  • Increased sales revenue by training staff in effective selling techniques and product knowledge.
  • Delivered loss prevention training to prevent internal and external theft.
  • Maintained floor control ensuring that products are organized, displayed, and replenished effectively to increase customer experience to drive sales.
  • Approved and processed vendor invoices, discounts, exchanges, and currency authentication.

Assistant Manager

GS-Love
Long Beach, CA
10.2013 - 11.2014
  • Supervised sales team by training, monitoring, and assisting in operational policy and procedures.
  • Balanced cash drawers and deposited money ensuring that transactions were processed accurately.
  • Drove daily sales performance by setting clear objectives, tracking metrics, and motivating staff to consistently achieve or exceed goals.
  • Responsible for ordering and keeping track of supplies, accessories, cosmetics, and merchandise.

Key Holder / Cashier

GS-Love
Long Beach, CA
06.2012 - 10.2013
  • Responsible for accurately processing transactions at point of sale.
  • Handled returns/exchange items in a friendly, effective, and efficient manner.
  • Greeted and informed customers about promotions and store policy.
  • Answered and forwarded calls and messages to appropriate person and placed customer orders.
  • Processed incoming/outgoing merchandise and checking invoices ensuring inventory is accurate.
  • Refilled and rotated merchandise, accessories, and cosmetics to improve sales goals.

Education

AA in Progress - Music Education

San Joaquin Delta College
Stockton, CA

Completion of Pharmacy Technician Certification - Pharmacy Technician

Abrams College
Modesto, CA
12-2017

Certification

California State Pharmacy Technician

  • Present – June 30, 2027
  • License number: 165890

Pharmacy Technician Certified Board (PTCB)

  • Present – June 30, 2027
  • Certification Number: 30238139

APhA Immunization Certified for Pharmacy Technicians

  • Present – Dec. 29, 2026

Basic Life Support (American Red Cross)

  • Present – Nov. 11, 2027
  • Credential ID: 024828A

Languages

English
Native or Bilingual
Hmong
Limited Working