Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jacqueline Bratton

Houston,TX

Summary

Board certified Pharmacy Technician excited to bring seven year background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, sterile processing and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Senior Pharmacy Technician and Immunizer

Walgreens Pharmacy
03.2019 - Current
  • Performed approximately 15 Abbott IDNow rapid tests per day
  • Maintained and updated patient profiles, including allergies, medications and lab results.
  • Performed quality assurance activities to ensure accuracy of prescriptions filled.
  • Ordered medications from wholesalers as needed to maintain adequate stock levels.
  • Processed third-party insurance claims for reimbursement of medications.
  • Resolved discrepancies between invoices and purchase orders for pharmacy purchases.
  • Ensured compliance with state and federal regulations related to pharmacy operations.
  • Monitored drug therapy regimens for appropriateness, safety, effectiveness, cost-effectiveness, and adherence to established protocols.
  • Coordinated delivery services for patients unable to pick up their medications in person.
  • Trained new technicians on proper procedures for compounding and dispensing drugs.
  • Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
  • Advised physicians about formulary options when prescribing certain drugs for their patients.
  • Managed customer service inquiries from patients regarding their medications or billing issues.
  • Participated in continuing education programs in order to stay abreast of current industry standards.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, medications and insurance details.

Certified Pharmacy Technician and Inventory Specialist

CVS Pharmacy
06.2016 - 01.2019
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Checked expiration dates on drug products prior to dispensing them to customers.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Resolved delays including third-party rejections by corresponding with health care facilities, patients and insurance companies
  • Provided exceptional customer service by recognizing customer needs and helping them understand their medication regimens.

MD Anderson Cancer Center
03.2013 - 07.2016
  • Prepared for inspections from food safety officials by logging daily activities, labeling products, and keeping sanitary food preparation and serving areas
  • Became proficient in sanitation practices in hospital settings

Education

Associate Degree in Applied Science -

Vet Tech Institute of Houston
12.2010

Skills

  • Medical Terminology
  • Problem-Solving Abilities
  • Adaptive Team Player
  • Troubleshooting Malfunctioning Equipment
  • Prescription Adherence
  • Medical Records Management
  • Customer Relations
  • Interpersonal Communication
  • Critical Thinking
  • Understanding Of Team Building
  • Data Analysis
  • Database Management
  • Money Handling Abilities
  • Conflict Resolution
  • Workflow Management
  • Inventory Supply Monitoring

Certification

  • PTCB: 30055242
  • Texas State Board of Pharmacy: 254408

Languages

Spanish
Limited

References

References available upon request.

Timeline

Certified Senior Pharmacy Technician and Immunizer

Walgreens Pharmacy
03.2019 - Current

Certified Pharmacy Technician and Inventory Specialist

CVS Pharmacy
06.2016 - 01.2019

MD Anderson Cancer Center
03.2013 - 07.2016

Associate Degree in Applied Science -

Vet Tech Institute of Houston

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Jacqueline Bratton