SHANIECE PUGH
Summary
Operations and customer service leader with 10+ years of experience coordinating schedules, staffing, employee support, and resolving time-sensitive operational issues. Recognized for strong organization, communication, compliance, and customer service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Assistant Store Leader - People & Culture
SKIMS
02.2026 - Current
- Lead daily people operations for a flagship location.
- Coordinate schedules, attendance, shift coverage, and staffing adjustments.
- Partner with leadership to resolve operational disruptions.
- Manage onboarding, coaching, performance discussions, and compliance.
- Maintain accurate records using Workday and Microsoft Office.
Assistant Store Director
SAKS OFF 5TH
12.2021 - 02.2026
- Managed daily operations for a high-volume retail store with 30+ associates.
- Created staffing plans aligned with business needs and payroll.
- Resolved operational issues while maintaining service standards.
- Partnered with HR on recruiting, investigations, onboarding, and policy compliance.
- Prepared operational reports and communicated shift priorities.
Licensed Real Estate Agent
CORCORAN
01.2019 - 12.2021
- Coordinated appointments, client communication, documentation, and transaction timelines.
- Facilitated property showings for clients, highlighting key features and benefits.
- Advised clients on market trends and property values to inform purchasing decisions.
- Collaborated with mortgage brokers to assist clients in securing financing options.
Assistant Branch Manager
ENTERPRISE RENT-A-CAR
01.2016 - 12.2020
- Oversaw branch operations and optimized employee schedules to enhance service delivery.
- Evaluated operational performance and developed training programs to enhance staff capabilities.
- Coordinated fleet logistics and addressed customer issues to ensure timely resolutions.
Division Advisor (Supervisor)
UNIQLO
06.2011 - 07.2012
- Supervised front-end operations, scheduling, training, and cash handling.
Education
Bachelor of Science - Business Management
Virginia State University
Skills
- Operational Coordination
- Workforce Scheduling
- Microsoft Office
- Cross-Functional Communication
- Customer Service
- Employee Relations
- HR Recordkeeping
- Compliance
- Problem Solving
- Time Management
- Leadership
- Attention to Detail
License - Type
Licensed New York Real Estate Salesperson
Timeline
Assistant Store Leader - People & Culture
SKIMS
02.2026 - Current
Assistant Store Director
SAKS OFF 5TH
12.2021 - 02.2026
Licensed Real Estate Agent
CORCORAN
01.2019 - 12.2021
Assistant Branch Manager
ENTERPRISE RENT-A-CAR
01.2016 - 12.2020
Division Advisor (Supervisor)
UNIQLO
06.2011 - 07.2012
Bachelor of Science - Business Management
Virginia State University