Russell Rufer
Safeway
East Wenatchee,WA
20
years of professional experience
Seasoned operations professional with experience in retail leadership, process improvement, and team development. Strong in problem-solving, employee motivation, and customer service. Committed to improving workflow, protecting assets, and supporting consistent store performance.
Work History
Assistant Store Director
15 Years 9 Months- Directed store operations, aligning merchandising, labor, and service standards with sales objectives.
- Developed store leaders through coaching, feedback, and performance expectations.
- Monitored inventory levels, reducing out-of-stocks and supporting accurate replenishment decisions.
- Oversaw department compliance with food safety, sanitation, and company policies.
- Coordinated associate scheduling to maintain coverage across high-volume business periods.
- Resolved customer concerns promptly, reinforcing service recovery and loyalty.
- Evaluated shrink trends and implemented controls to protect assets and margin.
- Partnered with store director on operational planning, process improvement, and team execution.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Supervised employees and store departments.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Maintained a clean, safe, and organized store environment for both customers and employees.
Operations Manager
3 Years- Optimized cross-functional processes to improve efficiency, consistency, and team accountability.
- Led staff planning, scheduling, and performance oversight across operational functions.
- Implemented standard operating procedures to strengthen compliance and reduce process variation.
- Directed daily operations, aligning workflows with business objectives and service standards.
Education
High School Diploma
Skills
Operations management
Team development
Team leadership
Team management
Inventory management
Employee supervision
Staff supervision
Operational coordination
Employee engagement
Timeline
Assistant Store Director
Safeway
01.2011 - CurrentRead More
Operations Manager
Gensysone
01.2007 - 01.2010Read More
Eisenhower High School
High School Diploma
Read More