Shanieka Smith
Mackinac Island,MI
Summary
Performance Oriented and intelligent professional with over 8 Years of experience in the Hospitality and Food Service Industry.
Overview
10
10
years of professional experience
Work History
SEVER
GRAND HOTEL, JOKEY CLUB
2023.04 - Current
- Take food and drink orders from customers accurately
- Present ordered choices in a prompt and efficient manner
- Knowledge of the menu with the ability to make suggestions
- Engage with customers in a friendly manner
- Help with food preparation where needed
- Ensure customers are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Serving customers their orders with a pleasant and friendly attitude
- Cleaned tables after the customer leaves and prepare it for the next customer.
LINE COOK
Margaritaville Hollywood Beach Resort
2015.11 - 2023.01
- Prepared meals and setting up other necessary supplies
- Cooked items quickly to complete order items together and serve hot
- Ensure HACCAP standard procedures are carried out
- Cooked memorable dishes that brought new customers into establishment
- Cleaned work area and equipment after every shift.
Line Cook
GRAND HOTEL/ GATE HOUSE, MACKINAC ISLAND
2022.08 - 2022.11
- Prepared delicious meals to spark customer interest
- Cooked items quickly to complete order items together and serve hot
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Ensure HACCAP standard procedures are carried out
- Cleaned work area and equipment after every shift.
Concierge
Luxury Retreats
2020.01 - 2022.06
- Maintained professional yet personable relationship with employer
- Maintained entire family's schedule and organized events
- Identified issues, analyzed information and provided solutions to problems
- Created customized meal plans based on client dietary
- Shopped for ingredients
- Removed bed sheets and towels from rooms and other areas
- Maintained clean and comfortable environments
- Ensure my employer’s expectations are always met.
SERVER
MELIA BRACO HOTEL, TRELAWNY
2015.12 - 2020.01
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
Server
GRAND PALLADIUM RESORT & SPA| HANOVER JAMA
2014.01 - 2015.12
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
SERVER
ROYALTON WHITE SANDS HOTEL, MONTEGO BAY
2013.11 - 2014.02
- Greet customers at the table
- Inform them about the daily specials
- Provide excellent customer service
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Stayed up-to-date on menu changes to help customers make food choices
- Follow all relevant safety for all specializes and allergies for guest.
Education
Certificate Wedding Planner – August 2016 -
Wedding Planning Institution of Canada
DIPLOMA -
Restaurant Service And Mangement
Kingston06.2014
Sandals Hospitality And Tourisum Training -
SANDALS HOSPITALTY PROGRAM
Negril 03.2012
High School Diploma -
Christiana High School
06.2011
Skills
- Excellent Communication skills
- Good Problem solving skills
- Flexible and adaptable to learning new things
- Creative
- Attentive of Detail
- Good Customer service skills
REFERENCE
AVAIABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SEVER
GRAND HOTEL, JOKEY CLUB
2023.04 - Current
Line Cook
GRAND HOTEL/ GATE HOUSE, MACKINAC ISLAND
2022.08 - 2022.11
Concierge
Luxury Retreats
2020.01 - 2022.06
SERVER
MELIA BRACO HOTEL, TRELAWNY
2015.12 - 2020.01
LINE COOK
Margaritaville Hollywood Beach Resort
2015.11 - 2023.01
Server
GRAND PALLADIUM RESORT & SPA| HANOVER JAMA
2014.01 - 2015.12
SERVER
ROYALTON WHITE SANDS HOTEL, MONTEGO BAY
2013.11 - 2014.02
Certificate Wedding Planner – August 2016 -
Wedding Planning Institution of Canada
DIPLOMA -
Restaurant Service And Mangement
Sandals Hospitality And Tourisum Training -
SANDALS HOSPITALTY PROGRAM
High School Diploma -
Christiana High School
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