Shanielle Walsh
Myrtle Beach,SC
Summary
Dynamic hospitality professional with a proven track record at Crown Reef Beach Resort, excelling in exceptional customer service and time management. Recognized for enhancing guest experiences through effective problem-solving and team leadership. Skilled in POS systems and maintaining cleanliness, ensuring high standards and operational efficiency in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Barista
Crown Reef Beach Resort and Waterpark
Myrtle Beach, SC
2025 - Current
- Prepared high-quality espresso beverages while maintaining consistent taste and presentation standards.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Operated coffee machines and equipment efficiently to ensure timely beverage preparation during peak hours.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
Housekeeping Supervisor
Breakers Resort
Myrtle Beach, SC
01.2025 - 02.2026
- Supervised daily housekeeping operations to ensure cleanliness standards met consistently.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Implemented inventory management system to streamline supply ordering and reduce waste.
- Conducted routine inspections of guest rooms and common areas to maintain quality assurance.
- Resolved guest complaints promptly, improving overall satisfaction ratings at the resort.
- Developed schedules for staff to optimize workflow and enhance service efficiency.
Server
Peaches Corner
Myrtle Beach, SC
2026 - 2026
- Provided excellent customer service in fast-paced dining environment.
- Efficiently managed table assignments and seating arrangements to optimize flow.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Assisted in training new servers on menu items and service protocols.
Host
Moe Moons
Myrtle Beach, SC
03.2024 - 01.2026
- Welcomed guests and managed seating arrangements to optimize flow and enhance customer experience.
- Provided menu information and answered questions to assist customers in making informed dining choices.
- Coordinated with kitchen staff to ensure timely food delivery and address special requests efficiently.
- Monitored dining area cleanliness, maintaining a welcoming environment for guests throughout service periods.
- Assisted in training new hosts on best practices for guest engagement and operational procedures.
- Handled reservations and waitlist management, ensuring accurate tracking of guest flow during peak hours.
Housekeeper
Anderson Ocean Club Resort
Myrtle Beach, SC
09.2024 - 03.2025
- Maintained cleanliness and organization in guest rooms and common areas.
- Assisted in laundry operations, ensuring timely availability of clean linens.
- Utilized cleaning equipment and supplies effectively for optimal results.
- Adhered to safety protocols while performing housekeeping tasks.
- Implemented efficient cleaning schedules to maximize productivity during shifts.
- Responded promptly to guest requests and concerns regarding accommodations.
House Keeper
Marriott Vacation Club
Myrtle Beach, SC
05.2023 - 11.2024
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Performed deep cleaning tasks in accordance with established protocols and schedules.
- Assisted guests with requests, enhancing overall guest satisfaction and experience.
Cook
Bojangles' Famous Chicken 'n Biscuits
Myrtle Beach, SC
2023 - 2024
- Prepared food items according to standardized recipes and portion sizes.
- Ensured kitchen cleanliness and adherence to safety standards during food preparation.
- Operated kitchen equipment, including fryers, grills, and ovens efficiently.
- Assisted in training new staff on cooking techniques and safety protocols.
- Collaborated with team members to meet high-volume service demands effectively.
- Implemented time-saving techniques to enhance food preparation efficiency.
Laundry Attendant
Bar Harbor Motel
Myrtle Beach, SC
04.2024 - 2025
- Operated washing machines and dryers, ensuring optimal performance and cleanliness of linens.
- Sorted and categorized laundry items, maintaining organization and efficiency in workflow.
- Monitored inventory levels of cleaning supplies, reporting shortages to management for timely replenishment.
- Folded, hung, and stored clean linens according to property standards for guest room readiness.
- Maintained cleanliness of laundry area, adhering to safety protocols and sanitation regulations.
- Collaborated with housekeeping team to ensure timely delivery of laundered items for guest services.
- Assisted in training new staff on proper equipment usage and safety procedures for effective operations.
Education
High School Diploma -
North Myrtle High
Myrtle Beach 03.2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Hardworking
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- Excellent memory
- Hospitality service expertise
- Quality control
- New hire training
- Technical cleaning expert
- Maintain high hygiene standards
- Great time management skills
Timeline
Housekeeping Supervisor
Breakers Resort
01.2025 - 02.2026
Housekeeper
Anderson Ocean Club Resort
09.2024 - 03.2025
Laundry Attendant
Bar Harbor Motel
04.2024 - 2025
Host
Moe Moons
03.2024 - 01.2026
House Keeper
Marriott Vacation Club
05.2023 - 11.2024
Barista
Crown Reef Beach Resort and Waterpark
2025 - Current
Server
Peaches Corner
2026 - 2026
Cook
Bojangles' Famous Chicken 'n Biscuits
2023 - 2024
High School Diploma -
North Myrtle High