SHANIKA CHRISTIAN
Data Recognition Corporation
BRASELTON,USA
13
years of professional experience
Led a dedicated team in hospitality management, ensuring adherence to quality standards and fostering exceptional guest experiences.
Work History
Casino Sales and Support Specialist
1 Year 3 Months- Provided exceptional customer support to enhance guest experience and satisfaction on board.
- Resolved guest inquiries efficiently, utilizing problem-solving skills to address concerns promptly.
- Collaborated with various departments to streamline communication and improve service delivery.
- Customer Support: Answer guest questions about casino offers, shipboard gaming rules, and loyalty rewards via phone or email.
Supervisor
4 Years 5 Months- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Sous Chef
1 Year- Assisted in menu development and recipe testing.
- Contributed to the successful execution of catered events from start to finish.
- Directed kitchen staff in day-to-day operations, including food production, sanitation, safety practices, and personnel management
- Maintained accurate records for cost analysis purposes.
- Performed weekly inspections of all equipment for safety
Kitchen Supervisor
5 Years- Resolved customer complaints regarding food quality or service issues.
- Maintained records of employee attendance and payroll information.
- Assisted with menu planning, budgeting and cost control processes
- Analyzed financial data related to kitchen operations including labor costs, revenue.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction
Education
BACHELOR OF BUSINESS ADMINISTRATION - Hospitality Management
- Graduated, 2021
- GPA: 4.0
HOSPITALITY & TOURISM MANAGEMENT
Skills
Training and mentoring
Staff Development
Process Improvement
Business Development
Schedule development
Data Analytics
Strategic Planning
Quality Control
OSHA Standards
Food Safety Guidelines
Inventory Control
Staff Scheduling
Staff Management
Guest/Employee Satisfaction
Budget Oversight
Operations Management
Menu Innovation
Menu Planning
Time management
Customer Service
Problem Solving
Adaptability
Communication
Timeline
Casino Sales and Support Specialist
Carnival Cruise Lines
05.2025 - CurrentRead More
Supervisor
Data Recognition Corporation
03.2022 - CurrentRead More
Sous Chef
W Atlanta
01.2019 - 01.2020Read More
Kitchen Supervisor
The Ritz-Carlton Buckhead
01.2014 - 01.2019Read More
Florida Atlantic University
HOSPITALITY & TOURISM MANAGEMENT
Read More
American Intercontinental University
BACHELOR OF BUSINESS ADMINISTRATION from Hospitality Management
Read More