Shanika Crane
Atlanta,GA
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health IT Team Lead
Driscoll's
, TX
04.2024 - 05.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Created a carpooling system to enhance team collaboration and reduce commuting costs.
- Coordinated schedules and routes for team members to maximize efficiency
- Maintained accurate records of employee attendance and task completion times.
- Monitored team performance against targets, taking corrective action where necessary.
- Coordinated team resources to achieve project goals.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team progress and enforced deadlines.
- Created a carpooling system to enhance team collaboration and reduce commuting costs.
- Coordinated schedules and routes for team members to maximize efficiency.
Healthcare IT Team Lead
Corpus Christi Independent School District
, TX
02.2024 - 03.2024
- Assisted the PM in setting achievable goals for the team while monitoring progress towards them.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team performance against targets, taking corrective action where necessary.
- Maintained open lines of communication with management.
Healthcare IT Lead Team
University of North Carolina
10.2023 - 11.2023
- Provided guidance and support to team members in the completion of their daily tasks.
- Worked closely with other team leads and project manager
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with company policies and procedures throughout the team.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Motivated and empowered team members to build client satisfaction and loyalty to support retention and growth.
- Resolved client complaints and issues promptly, ensuring high levels of satisfaction.
Healthcare IT Team Lead
Piedmont Epic
Atlanta, United States
03.2022 - 03.2023
- Served as the primary contact for all daily communication interactions.
- Coached and connected with team members.
- Conducted daily touch point calls with clients through teams.
- Efficiently organized team resources to match specific client needs.
- Compiled detailed consultant hotel and rental car guide.
- Effective communication of client's requirements to team members.
- Tracked reporting and project progress consistently.
- Conducted daily consultations.
- Overseen quality, production, and hours.
- Demonstrated leadership and support in problem solving within the Authorization Department, serving as a role model and consultant for the staff.
- Provided assistance in problem resolution.
- Monitored team performance against targets, taking corrective action where necessary.
- Delegated tasks appropriately according to individual skill sets.
Physician Lesion
Northside Hospital
11.2022 - 03.2023
- Served as a point of contact for the physicians, created daily reports, created favorites with the physicians, trained new employees on the system, build order sets, used DCW daily, hosted the daily huddles
- Provided technical assistance during implementation of Epic software applications in healthcare organizations.
- Ensured compliance with HIPAA regulations related to patient data security.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Maintained accurate records of all training activities including attendance logs and post-training assessments.
- Recommended changes or modifications based on feedback received from end-users regarding functionality or design elements.
Cerner Anesthesia Consultant
Prospect Crozer
New Philadelphia, United States
08.2021 - 12.2022
- Provided one on one support for providers and Anesthesia during Go-Live, gathered information to assist with creation of specific workflow and manual to assist staff with the new process, assist with case scheduling, assisted the provider's one on one in using the dynamic documentation
Meditech Team Lead
Willis’s knight Healthcare
Shreveport, United States
01.2022 - 02.2022
- Created daily attendance report, hosted daily zoom meetings with team, attended client meetings daily to communicate with project manager, worked directly with project managers to help implement project goals, assigned duties to staff to implement project goals, as needed, liaised with project lead and other project managers to maintain project schedule and efficacy, assist with procuring materials and other items necessary for completing project goals, reviewed project implementation and gather data on project execution
Cerner - Path Net Analyst
University of Maryland
02.2021 - 06.2021
- Cerner test build, testing and validation, unit, regression, and integration testing, Cerner -Epic testing and validation, Cerner/DI/Cobas Infinity instrument interface testing and validation, Cerner/Reference lab interface testing, problem solving while helping with a workflow, Cerner/CoPath testing and validation, Cerner iBus testing, Cerner/POCT/RALS testing and validation, assist with the management of issues/proposed resolutions, Cerner Bridge testing and validation, daily zoom meetings, tracking tickets, solving tickets, charge testing, held integral role in system testing events, testing related to Micro consolidation, operational support
Epic Support
Virtua Hospital
10.2020 - 11.2020
- Provided Radiant support with the Techs, communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management, logged and tracked all issues via an online remedy ticketing system
Epic Support
Baylor Scott & White Wave5
05.2020 - 06.2020
- Provided Techs and nurse support with Radiant documentation Virtual, assist tech with medication administration, end exam, begin exam Virtual, troubleshooted and resolved client problems and provided communications to clients and management, virtual Radiant Support Virtual
Meditech Support
Berkshire Medical Center
01.2020 - 02.2020
- Cerner Ambulatory, Cerner Inpatient , Cerner Power chart, Cerner Path net analyst, Cerner Surg net analyst , Cerner Registration/Sched, Cerner of Revenue Cycle, CCL and Layout Developer, Core build, HL7(Health Level Seven), (Event Set Hierarchy) Cerner Work Queue Monitor, HL7 Messages DCW/Workflow designer, CCL Gen Lab Unit testing experience System testing , Integrated testing , Cerner Rev Cycle CPM, Cerner Win32 Scheduling , Epic Cadence, Epic ClinDoc, GE Centricity ,Epic Radiant GE Centricity, Call Center Customer Service, Web-X remote training, Instructional Design and Content Development Successfully completed the Cerner Millennium Fundamentals course
Epic Support
New York Winthrop Health
09.2019 - 10.2019
- Provided Techs and nurse support with Radiant documentation, assist with MRI and CT procedures with the Nurses, assist tech with medication administration, end exam, begin exam, troubleshooted and resolved client problems and provided communications to clients and management
Epic Support
Baylor Scott & White Health
08.2019 - 09.2019
- Provided ClinDoc support clinical staff with Inpatient documentation and medication administration scanning, assist with Unit Manger, documented all technical issues, logged and tracked all issues via an online remedy ticketing system
Allscripts Support
Northwell Health
06.2019 - 06.2019
- Provided support for clinical staff with Inpatient documentation and medication administration scanning, assisted with OR nursing documentation and scheduling, assisted with discharge, transfers, and provided helpful tips and tricks
Meditech Expanse Consultant
Wave 2
Lawrence, United States
04.2019 - 05.2019
- Provided clinical support with CPOE, Med Rec, PCS and Build Favorites for the physicians, assisted with Dragon Dictation and Documentation, logged and tracked all issues via an online remedy ticketing system
Cerner Ambulatory Trainer/Consultant
Mcleod Medical Center
South Carolina, United States
02.2019 - 03.2019
- Elbow to elbow support with the MA, NP, RN's and Providers in Ambulatory, supported the clinical staff in CPOE, Power Chart, and Revenue Cycle outpatient Power Notes, and Med Reconciliation, support EMR implementation team, EMR troubleshooting, provided elbow support in the Cerner Work Queue Monitor (WQM) which allows the staff to receive scanned or faxed documents from internal/external entities in an electronic
Meditech Support
Lawrence Hospital
Lawrence, United States
01.2019 - 02.2019
- Provided clinical support with CPOE, Med Rec, PCS and Build Favorites for the physicians, assisted with Dragon Dictation and Documentation, logged and tracked all issues via an online remedy ticketing system
Cerner Ambulatory Support/Trainer
Northern Light
Eastern Maine, United States
10.2018 - 01.2019
- Trained and supported Surgeon and Nurses with EMR, assist the provider's one on one in using the dynamic documentation, setting up favorites, medicine/orders, and auto text outputs to their message center, assist the Nurses with PerOp Doc, Peri Doc and Pacu orders Task orders, assist anesthesia with macros and Power notes documentation
Cerner Analyst / Remote /Trainer
Albert Einstein
Philadelphia, United States
12.2017 - 09.2018
- Build (Event Set Hierarchy) Build Alias pools and aliases Organizations, Locations, Health Plans, Client Billing, assist with change control, coded custom CERNER CCL programs, Cerner Command Language (CCL) and SQL se, supported Cerner Millennium HL7 Interface, managed test logins in the various domains including Production, utilized Remedy and ServiceNow call tracking systems to logged/ tracked and managed issues/ticket requests, analyze workflow and software functionality and identify data integrity issues, solved tickets/ issues from the end-users using Remedy systems for client specific troubleshooting operating procedure, performed quality assurance check of tickets processed by team in the command Center, resolved issues by escalating issues in a timely fashion, successfully utilized all Cerner System Admin tools, for instance, Location, Cerner Practice Wizard, DCP Tools, and Discern Explorer, to effectively set up the Cerner solution and met the demands of the efficient workflow, supervised the daily tracking and followed-up on inquires and issues, provided training to the client to utilize Bedrock wizards, provided guidance for the Event Set Hierarchy and the arrangement for clinical results, served as the primary point of contact for persons inquiring about disaster assistance by telephone, participated in go-lives and downtimes, trained providers to meet meaningful use (MU) requirements, trained clinical staff for go-live in a classroom sitting, created letters and handouts for client, assist with classroom training of new users
Surginet / Analyst/ Core builder /Remote/Trainer/ Team Lead
Centura Health
01.2015 - 11.2017
- Inventory file clean up and build, Procedure catalog clean up and build, Preference card design, clean up and build, Charge file clean up and build, Documentation design and build, Surgery management report analysis, design and build, end-user training and documentation, classroom training, plan and implement upgrade requirements on a timely basis, programmed various reports and scripts to display data using Cerner command language, secured reliability and confidentiality of the data through automated measures, provided and documented written descriptions, layouts, workflows, and ISD standard segments, alias pools and aliases, organizations, locations, health plans, client billing, event set hierarchy management, coreeventmangaer.exe as well as event code and event set uploads, created HL-7 and Smart/FHIR, performed troubleshooting techniques over the phone and via web messenger to identify and resolve issues, perform printer configuration, install printer's maintenance kits, and install software updates as needed, ensured hospital and Physician client interface conform to HL7 standards, trainer- worked on workflow related to Surginet and redesign, prioritizing, organizing, and responding to emails and phone, accessed documented procedures tools and manuals to provide support, attended conference calls with customers and others as needed, trainer-provided support to the clients as it related to Surginet, trainer-identified performance improvement for managed care practices and made recommendations to clients on how to integrate new process/best practice into current workflow Surgi net t assessments, coordinated and carried out analysis, designs, development, test and support, designs, documents, builds, and modifies application configurations within multiple modalities and solutions to best meet the needs of the organization, surgery management report analysis and design, develop custom Power vision and Surginet Report Build reports, provided hands on classroom training to physicians, surgeons and anesthesiologists, specific responsibilities: inventory file clean up and build, procedure catalog clean up and build, preference card design, clean up and build, charge file clean up and build, documentation design and build, surgery management report analysis, design and build, end-user training and documentation
Meditech Desk Analyst / Support & Trainer
Lehigh Valley Health
10.2014 - 11.2015
- Trained and supported ICU, burn unit, medsurg and surgery, elbow to elbow support with the MA, NP, RN's and Providers, helped with distributing Emergency downtime Communications, trained end users on EMR, provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues, troubleshooted printing, mobile device, software issues, provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions, researched and resolved issues/inquiries daily, closed 95% of trouble tickets on the first call without escalation, provided timely response to service requests, attended medical presentations and seminars to ensure thorough knowledge and awareness regarding latest and new healthcare product on the market, logged all notes and followed-up on information accurately
Epic Go, Live Support Radiant
University of Maryland Medical Center
09.2014 - 09.2014
- Provided Radiant support with the Techs and nurses with documentation, troubleshoot and resolve client problems and provide communications to clients and management, logged and tracked all issues via an online remedy ticketing system, assisted the end users on how to document the workflow in the Radiology, educated Technician's on how to begin and end an exam, write a report, and collect report from the Film Library, traveled to assist end users in the Epic Go-Live support for the Clinical staff
Epic Radiant Support
Lehigh Valley Health
Boston, United States
02.2013 - 02.2013
- Provided Radiant and clinDoc support, assisted the provider's and nurse one on one with documentation, provided elbow to elbow with Clinical stuff to ensure that all records are entered correctly and consistently with protocol
Allscripts Support
Heritage
Beaver, United States
01.2013 - 01.2013
- Provided support for clinical staff with Inpatient documentation and medication administration scanning, assisted with discharge, transfers, and provided helpful tips and tricks, reported any technical issues to the IT Dept for further assistance and any system problems to the Project Leader, assisted Physicians with badge sign-on and any log-in issues or complaints directed to the command center
Meditech Team Lead / Command
St. Joseph's Health Orange county
California, United States
10.2012 - 12.2012
- Worked very closely with client, checked Consultants in and out, reported any issues, troubleshooted and resolved client problems and provided communications to clients and management, gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary
Allscripts Support
City of Hope
Duarte, United States
09.2012 - 10.2012
- Provided support for physicians and nursing support, assist Physicians and nurse with CPOE and order Rec, documented all technical issues
Meditech Support
St. Joseph's Health Eureka California
07.2012 - 09.2012
- Provided support with CPOE, Med Rec, PCS and BMV/ Mobi-lab and also Build Favorites for the physicians, successfully worked with wide range of end-users to diagnose and resolve complex technical issues, logged Tickets and worked closely with the client until issue resolved
Meditech Support
St. Joseph's Health Lubbock
Texas, United States
02.2012 - 04.2012
- Provided support with CPOE, Med Rec, PCS and BMV/mobilab and Build Favorites for the physicians, logged and tracked all issues via an online remedy ticketing system
Payroll Lead
BLOOD BANK
08.2010 - 08.2011
- Develop and maintain audit procedures, perform SOX related audit controls, performs a variety of complicated tasks, may direct and lead the work of others, to manage process and assist with monthly & weekly payroll, ensuring the prompt and accurate payment of all staff in accordance with RTI, assist employees on payroll and benefit related inquiries, performing all associated payroll duties, processing new starts, leavers, calculate absence deductions including SSP payments, SMP payments, generate P45's, execute inbound/outbound interfaces with a third-party vendor, chase managers for missing information where necessary
Disaster Assistant
Federal Emergency Management Agency
Florida, United States
08.2014
- Conducted telephone interviews with applicants for disaster assistance, provided information and explains various disaster programs to applicants using basic knowledge of assistance programs administered by federal, state, and local governments and volunteer organizations, determined the status of applications by researching case information in a computerized database, kept applicants updated with third party issues, communicated orally in order to obtain information from peers may be distraught due to the effects of a disaster and provided effective customer service, worked as part of a team and communicates with different levels of management and employees in order to process several applications during short periods of intense work
Clinical Informatics Specialist
Boston Children’s Hospital
Boston, United States
- Created daily attendance report, hosted daily zoom meetings with team, attended client meetings daily to communicate with project manager, worked directly with project managers to help implement project goals, assigned duties to staff to implement project goals, as needed, liaised with project lead and other project managers to maintain project schedule and efficacy, assist with procuring materials and other items necessary for completing project goals, reviewed project implementation and gather data on project execution
LAB Systems Analyst III -IT
Oracle Corporation
- Regularly meets with users, vendors, and IS staff to develop/modify system specifications, create CCL Reports, run Success and failure reports, support the implementations of applications and prepares the appropriate documentation, assists in system testing and documentation for all phases of the application development life cycle, educate the client on design recommendations and configuration tasks to ensure their understanding and knowledge of maintaining ambulatory workflows and content long term, maintain system upgrade and maintenance including scheduling, case tracking and supply chain management, determine scope of investigation required for system optimization, redesign, and implementation, troubleshoot and resolve reported system and application problems in test and production environments, manage quality auditing of project data and system build prior to conversions, establish and maintain effective relationships with Physicians, Clinical Staff, Hospital Directors, and C-Level Executives
Education
Bachelor of Science - Cybersecurity
University of Maryland Gobal Campus
12-2020
Skills
- Performance monitoring
- Regulatory Compliance
- Schedule Management
- Critical thinking abilities
- End-User Training
- User Acceptance Testing
- Customer Service
- Help Desk Support
- Project Coordination
- Written Communication
- Analytical Thinking
- Time management abilities
Certification
Security + certification – 2022
Microsoft azure Cert – 2021
Scrum master Cert- 2019
Cerner Millennium Fundamentals Certification Virtual Training-09/11/2017- Cerner Millennium Building and Maintaining Perioperative services 1
Cerner
12/2017
Cerner Millennium Building and Maintaining Path net General Laboratory
11/2017
Cerner Millennium Building and Maintaining Perioperative services 2 Certification Virtual Training
12/2017
Timeline
Health IT Team Lead
Driscoll's
04.2024 - 05.2024
Healthcare IT Team Lead
Corpus Christi Independent School District
02.2024 - 03.2024
Healthcare IT Lead Team
University of North Carolina
10.2023 - 11.2023
Physician Lesion
Northside Hospital
11.2022 - 03.2023
Healthcare IT Team Lead
Piedmont Epic
03.2022 - 03.2023
Meditech Team Lead
Willis’s knight Healthcare
01.2022 - 02.2022
Cerner Anesthesia Consultant
Prospect Crozer
08.2021 - 12.2022
Cerner - Path Net Analyst
University of Maryland
02.2021 - 06.2021
Epic Support
Virtua Hospital
10.2020 - 11.2020
Epic Support
Baylor Scott & White Wave5
05.2020 - 06.2020
Meditech Support
Berkshire Medical Center
01.2020 - 02.2020
Epic Support
New York Winthrop Health
09.2019 - 10.2019
Epic Support
Baylor Scott & White Health
08.2019 - 09.2019
Allscripts Support
Northwell Health
06.2019 - 06.2019
Meditech Expanse Consultant
Wave 2
04.2019 - 05.2019
Cerner Ambulatory Trainer/Consultant
Mcleod Medical Center
02.2019 - 03.2019
Meditech Support
Lawrence Hospital
01.2019 - 02.2019
Cerner Ambulatory Support/Trainer
Northern Light
10.2018 - 01.2019
Cerner Analyst / Remote /Trainer
Albert Einstein
12.2017 - 09.2018
Surginet / Analyst/ Core builder /Remote/Trainer/ Team Lead
Centura Health
01.2015 - 11.2017
Meditech Desk Analyst / Support & Trainer
Lehigh Valley Health
10.2014 - 11.2015
Epic Go, Live Support Radiant
University of Maryland Medical Center
09.2014 - 09.2014
Disaster Assistant
Federal Emergency Management Agency
08.2014
Epic Radiant Support
Lehigh Valley Health
02.2013 - 02.2013
Allscripts Support
Heritage
01.2013 - 01.2013
Meditech Team Lead / Command
St. Joseph's Health Orange county
10.2012 - 12.2012
Allscripts Support
City of Hope
09.2012 - 10.2012
Meditech Support
St. Joseph's Health Eureka California
07.2012 - 09.2012
Meditech Support
St. Joseph's Health Lubbock
02.2012 - 04.2012
Payroll Lead
BLOOD BANK
08.2010 - 08.2011
Clinical Informatics Specialist
Boston Children’s Hospital
LAB Systems Analyst III -IT
Oracle Corporation
Bachelor of Science - Cybersecurity
University of Maryland Gobal Campus
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