Overview
Work History
Education
Work Availability
Timeline
94
Shanika Ingram

Shanika Ingram

Las Vegas

Overview

16
16
years of professional experience

Work History

Credit Card Services Agent

TTEC - Bank of America
09.2024 - 06.2025
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Handled customer complaints effectively, fostering customer loyalty
  • Identified and resolved billing errors

VIP Reservation Agent

Hilton Grand Vacations
12.2023 - 06.2024
  • Catering to booking vacations for HGV customers with a VIP Introductory Package
  • Handling customer service support and answering general questions
  • Confirming reservations and tour schedules
  • Scheduling trips based upon the customer’s preference and availability

Technical Support Specialist

Asurion - Verizon
02.2023 - 12.2023
  • Applied proficiency in addressing issues related to mobile device hardware and software across various platforms.
  • Handled troubleshooting for various wireless services to ensure seamless connectivity and communication.

Medical Receptionist

Craig Road Animal Hospital
03.2022 - 12.2022
  • Checking patients in and out
  • Cashiering
  • Scheduling exams and surgeries
  • Booking kennels for short term and long term stays
  • Sanitation of work stations and waiting rooms
  • Making sure patients medical records were accurate and current

Tech Support

Sutherland Global Services - SONY PlayStation
08.2019 - 02.2022


  • Addressed technical challenges and account concerns for PS Plus users.
  • Account recovery/ account deletion
  • Parental Controlled Guidance for families using PS Network
  • Facilitated billing and payment processes for games and online services.

Cashier/Sales Associate

Walmart
10.2015 - 05.2018
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Delivered outstanding customer service by welcoming customers warmly and resolving their questions.
  • Stayed informed about current promotions, sales events, and store policies.

Admissions Representative/ Financial Aid Team

College of Southern Nevada
06.2009 - 12.2014
  • Provide students with information about admission process and answer any questions they have
  • Review student applications, including their test scores, grades, and extracurricular activities
  • Update and maintain a database of students’ information
  • Guide students through the application and acceptance process

Education

Some college - Marketing

College of Southern Nevada
Las Vegas, NV

High school or equivalent - High School

Southeastern Career and Technical Academy
Las Vegas, NV
06.2009

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Credit Card Services Agent

TTEC - Bank of America
09.2024 - 06.2025

VIP Reservation Agent

Hilton Grand Vacations
12.2023 - 06.2024

Technical Support Specialist

Asurion - Verizon
02.2023 - 12.2023

Medical Receptionist

Craig Road Animal Hospital
03.2022 - 12.2022

Tech Support

Sutherland Global Services - SONY PlayStation
08.2019 - 02.2022

Cashier/Sales Associate

Walmart
10.2015 - 05.2018

Admissions Representative/ Financial Aid Team

College of Southern Nevada
06.2009 - 12.2014

High school or equivalent - High School

Southeastern Career and Technical Academy

Some college - Marketing

College of Southern Nevada

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Shanika Ingram