Shanika Ingram
Las Vegas
Overview
16
16
years of professional experience
Work History
Credit Card Services Agent
TTEC - Bank of America
09.2024 - 06.2025
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Handled customer complaints effectively, fostering customer loyalty
- Identified and resolved billing errors
VIP Reservation Agent
Hilton Grand Vacations
12.2023 - 06.2024
- Catering to booking vacations for HGV customers with a VIP Introductory Package
- Handling customer service support and answering general questions
- Confirming reservations and tour schedules
- Scheduling trips based upon the customer’s preference and availability
Technical Support Specialist
Asurion - Verizon
02.2023 - 12.2023
- Applied proficiency in addressing issues related to mobile device hardware and software across various platforms.
- Handled troubleshooting for various wireless services to ensure seamless connectivity and communication.
Medical Receptionist
Craig Road Animal Hospital
03.2022 - 12.2022
- Checking patients in and out
- Cashiering
- Scheduling exams and surgeries
- Booking kennels for short term and long term stays
- Sanitation of work stations and waiting rooms
- Making sure patients medical records were accurate and current
Tech Support
Sutherland Global Services - SONY PlayStation
08.2019 - 02.2022
- Addressed technical challenges and account concerns for PS Plus users.
- Account recovery/ account deletion
- Parental Controlled Guidance for families using PS Network
- Facilitated billing and payment processes for games and online services.
Cashier/Sales Associate
Walmart
10.2015 - 05.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Delivered outstanding customer service by welcoming customers warmly and resolving their questions.
- Stayed informed about current promotions, sales events, and store policies.
Admissions Representative/ Financial Aid Team
College of Southern Nevada
06.2009 - 12.2014
- Provide students with information about admission process and answer any questions they have
- Review student applications, including their test scores, grades, and extracurricular activities
- Update and maintain a database of students’ information
- Guide students through the application and acceptance process
Education
Some college - Marketing
College of Southern Nevada
Las Vegas, NVHigh school or equivalent - High School
Southeastern Career and Technical Academy
Las Vegas, NV06.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Credit Card Services Agent
TTEC - Bank of America
09.2024 - 06.2025
VIP Reservation Agent
Hilton Grand Vacations
12.2023 - 06.2024
Technical Support Specialist
Asurion - Verizon
02.2023 - 12.2023
Medical Receptionist
Craig Road Animal Hospital
03.2022 - 12.2022
Tech Support
Sutherland Global Services - SONY PlayStation
08.2019 - 02.2022
Cashier/Sales Associate
Walmart
10.2015 - 05.2018
Admissions Representative/ Financial Aid Team
College of Southern Nevada
06.2009 - 12.2014
High school or equivalent - High School
Southeastern Career and Technical Academy
Some college - Marketing
College of Southern Nevada