Shanika Jenkins
Norfolk,VA
Summary
Detail-oriented Janitorial Lead with proven expertise in cleaning operations, chemical handling, and sanitation standards. Demonstrated ability to train and mentor teams, ensuring high customer satisfaction and safety in all environments.
Diligent Customer Service with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Janitorial Lead
Norfolk International Airport
Norfolk, VA
04.2024 - Current
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored team members on effective cleaning techniques and equipment usage.
- Coordinated schedules for janitorial staff to optimize workflow and coverage throughout the airport.
- Conducted regular inspections of facilities to identify areas needing attention or improvement.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Contributed to a positive work environment through open communication channels among team members.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Trained and mentored new staff on cleaning and safety protocols.
Deli/Bakery Clerk
Walmart
Chesapeake, VA
05.2022 - 03.2024
- Assisted customers in selecting bakery products, ensuring high levels of satisfaction and engagement.
- Managed inventory levels for baked goods, conducting regular stock checks to maintain freshness.
- Operated baking equipment and tools efficiently, adhering to safety and sanitation protocols.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Trained new staff on proper handling procedures for bakery items and customer service techniques.
- Monitored product quality, identifying discrepancies and addressing issues promptly to uphold standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Customer Service Associate Cashier
7-11 Convenience Store
Portsmouth, VA
02.2018 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Resolved customer complaints effectively, ensuring repeat business and loyalty.
- Collaborated with team members to maintain cleanliness and organization in the store.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
Lobby Attendant
Renaissance Marriott Hotel
Portsmouth, VA
09.2016 - 11.2017
- Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
- Maintained cleanliness and organization of lobby area, enhancing overall guest experience.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Monitored lobby activities, providing security and assistance during events or busy periods.
Housekeeper
ODU Facilities Management
Norfolk, VA
05.2014 - 11.2015
- Maintained cleanliness and organization in assigned areas to ensure optimal facility standards.
- Performed routine inspections and identified maintenance needs to uphold safety regulations.
- Trained new staff on proper cleaning techniques and equipment usage for consistent service delivery.
- Collaborated with team members to streamline housekeeping processes and enhance operational efficiency.
- Implemented sustainable cleaning practices, reducing environmental impact while maintaining quality standards.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
Education
High School Diploma -
S. H. Clarke
Portsmouth, VASkills
- Cleaning expertise
- Chemical handling
- Restroom cleaning
- Sanitation standards
- Patience and empathy
- Customer service
- Critical thinking
- Data entry
- Payment processing
- Customer satisfaction
- Food handling safety
- Sales processing
Timeline
Janitorial Lead
Norfolk International Airport
04.2024 - Current
Deli/Bakery Clerk
Walmart
05.2022 - 03.2024
Customer Service Associate Cashier
7-11 Convenience Store
02.2018 - 04.2022
Lobby Attendant
Renaissance Marriott Hotel
09.2016 - 11.2017
Housekeeper
ODU Facilities Management
05.2014 - 11.2015
High School Diploma -
S. H. Clarke