Shanika Jones
Clarksville,TN
Summary
Enthusiastic worker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Packing and Shipping Clerk
Deluxe Corporation Psi Print
09.2022 - 01.2023
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Initiated proof of delivery documents to trace lost shipments.
LSC Chairperson
John Hay Academy
09.2019 - 12.2022
- Contributed to values, goals and strategic vision of organization.
- Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
- Provided recommendations on board of directors on group's effectiveness, actions and future plans.
- Recruited, developed and retained excellent faculty to meet organizational goals.
Special Events Team Member
Rhema Word Church
09.2000 - 12.2022
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Welcomed guests and directed each person to desired party, room or activity.
- Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Retail Store Manager
Dollar Tree
03.2022 - 06.2022
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Sortation Associate
Amazon
06.2020 - 04.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
Mail Handler Assistant
Usps
11.2019 - 02.2020
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Used automated mail processing equipment to sort and collate mail.
Education
High School Diploma -
Steinmetz Academic High School
Chicago, ILSkills
- Packing and Scanning
- Effective Working Relationships
- Advising and Coaching
- Customer Loyalty
- Employee Performance Evaluations
- Customer Service
- Workflow Coordination
- Cash Handling and Security
- Customer Complaint Resolution
- Employee Scheduling
- Employee Management
- Team Leadership
- Recruiting and Hiring
Certification
Cosmetology
Timeline
Packing and Shipping Clerk
Deluxe Corporation Psi Print
09.2022 - 01.2023
Assistant Retail Store Manager
Dollar Tree
03.2022 - 06.2022
Sortation Associate
Amazon
06.2020 - 04.2021
Mail Handler Assistant
Usps
11.2019 - 02.2020
LSC Chairperson
John Hay Academy
09.2019 - 12.2022
Special Events Team Member
Rhema Word Church
09.2000 - 12.2022
High School Diploma -
Steinmetz Academic High School