Shanika Jones

• In my current role I Manage a team of Customer Service Representatives (CSR)
• B2B sales (Business to Business)
• Develop and oversee a complete marketing program
• Team Building and Leading
• Sales development.
• Followed up with customers about customer service.
• Contributed ideas and offered constructive feedback at weekly sales and training meetings.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
• Visited clients to sell moving services.

Designing window displays, signs, and special promotions displays

• Planning and creating appealing and effective merchandise displays.
• Communicated with managers of other departments to maintain transparency.
• Approved regular payroll submissions for employees.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Assisted with hiring, training and mentoring new staff members.

• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Creating employee schedules, assigning schedules and responsibilities to employees
• Training new employees and providing ongoing education for employees
• Overseeing all aspects of daily operations, and sales.

• Completed routine store inventories.
• Optimized store displays and appearance via strategic merchandising.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Reconciled daily sales transactions to balance and log day-to-day revenue.