Shanika L. Imes
Statesville,NC
Summary
Highly motivated, dedicated, and adaptable individual with strong customer service skills and a knack for quickly grasping new information. Seeking a medical assistant position to utilize excellent communication and organizational skills, combined with a solid foundation in medical terminology. Committed to providing quality patient care and eager to contribute to a healthcare team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SHIFT MANAGER
BOJANGLES'
05.2022 - Current
- Monitor compliance with health and safety regulations at Bojangles', maintain precise inventory records, and ensure accurate cash reconciliation during shift transitions
- Implement safety protocols, maintaining a secure work environment
- Lead team in daily operations, ensuring high service standards and efficient workflow
- Resolve customer issues promptly, enhancing satisfaction and loyalty
- Train new staff, boosting team productivity and morale
- Monitor inventory levels, preventing shortages and reducing waste
CUSTOMER EXPERIENCE PROFESSIONAL (REMOTE)
LOWE’S
03.2021 - Current
- Resolve order issues through precise data entry, enhancing customer satisfaction and team success
- Utilize multiple systems to improve response times, ensuring accurate customer inquiry resolutions
- Collaborate with teams to address complex needs, delivering comprehensive solutions and boosting trust
- Provide detailed product information, fostering customer understanding and creating positive experiences
- Develop efficient approaches to challenges, balancing speed with personalized service for remote customers
LINE KEEPER/MACHINE OPERATOR
DENSO
06.2006 - 03.2021
- Ensured timely production and shipping, enhancing operational efficiency
- Conducted thorough inspections, identifying and replacing defective parts
- Collaborated with teams to optimize output, achieving measurable improvements
- Maintained clean, safe work environment, supporting manufacturing standards
Education
Medical Office Administration Staff Training -
Mitchell Community College
Statesville, NC05.2025
Associate Degree - Business Administration with Management and Banking Certificates
Mitchell Community College
Statesville, NC05.2020
Skills
- Communication
- Quality Assurance
- Team Collaboration
- Data Entry
- Customer Service
- Microsoft Office
- Problem-Solving
- Medical Terminology
- EHR/EMR Systems
Certification
- CPR Certification, 01RUB5U, American Red Cross, 03/15/25, 03/15/27
- Notary Public, 202320900199, NC Secretary of State, 07/26/23, 07/25/28
Timeline
SHIFT MANAGER
BOJANGLES'
05.2022 - Current
CUSTOMER EXPERIENCE PROFESSIONAL (REMOTE)
LOWE’S
03.2021 - Current
LINE KEEPER/MACHINE OPERATOR
DENSO
06.2006 - 03.2021
Associate Degree - Business Administration with Management and Banking Certificates
Mitchell Community College
Medical Office Administration Staff Training -
Mitchell Community College
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