SHANIKA NICOLAS
Miami,FL
Summary
Results-driven retail supervisor with 3+ years of experience in sales, visual merchandising, customer engagement, and team leadership within high-volume retail environments. Proven ability to drive KPI performance including conversion, ATV, and UPT while improving customer experience and operational efficiency. Skilled in associate development, inventory management, POS operations, merchandising execution, and sales strategy implementation. Currently pursuing an Associate degree in Business Administration with additional knowledge in Basic Life Support (BLS) and automotive collision repair technology.
Overview
3
3
years of professional experience
Work History
SUPERVISOR
JD Sports
Miami, FL
12.2025 - Current
- Lead daily store operations while ensuring achievement of sales, customer service, and operational goals
- Monitor KPI performance including conversion, ATV, and UPT while implementing strategies to improve store results
- Drive associate development through coaching, training, and performance feedback aligned with company standards
- Support merchandising execution, inventory flow, and overall sales floor presentation to maximize product visibility
- Ensure POS accuracy, pricing integrity, and compliance with operational procedures
- Assist leadership with performance tracking, floor management, and team productivity initiatives
SALES ASSOCIATE
JD Sports
Miami, FL
06.2023 - 12.2025
- Executed visual merchandising strategies and product placement to support sales growth and customer engagement
- Delivered customer-focused service to increase conversion rates and average transaction value
- Maintained accurate POS transactions, pricing standards, and cash handling procedures
- Assisted with onboarding and training new associates on sales techniques and customer service expectations
- Supported inventory replenishment and maintained organized, brand-aligned store presentation
Education
Associate of Business Administration -
Broward College
05.2027
Computer Literacy Certificate - undefined
Miami Dade College
12.2024
Skills
- KPI Management
- Store Operations
- Team Leadership
- Associate Development
- Visual Merchandising
- Sales Strategy
- Customer Engagement
- POS Systems
- Inventory Management
- Cash Handling
- Customer Retention
- Data Analysis
- Brand Standards
- Training & Development
- Basic Life Support (BLS)
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
LANGUAGES
English (Native)
Haitian Creole (Highly Proficient)
Timeline
SUPERVISOR
JD Sports
12.2025 - Current
SALES ASSOCIATE
JD Sports
06.2023 - 12.2025
Computer Literacy Certificate - undefined
Miami Dade College
Associate of Business Administration -
Broward College