Shanika Perez
Hartford,CT
Summary
PTCB Certified Pharmacy Technician with extensive experience in all aspects of pharmacy operations, keen to contribute her skills and knowledge to a new setting. Remote experience with the ability to communicate and collaborate on professional best practices to meet the needs of both patients and the company. Versatile professional with extensive knowledge of healthcare practices, compliance standards, and operations. Detail-oriented with a commitment to high-quality assurance and control when processing, filling prescriptions, answering phones and performing other technician responsibilities.Dedicated team member who thrives on her own while offering outstanding customer service.
Overview
11
11
years of professional experience
Work History
Data Entry Technician
Suburban Pharmacy LTC
West Hartford, CT
09.2018 - Current
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation between two processing systems
- Added documents to file records and created new records to support filing needs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
PHARMACY PRIOR AUTHORIZATION TECHNICIAN
DXC Technology
Farmington, CT
05.2017 - 09.2018
- Remote call center representative for the claims department of CT Medicaid
- Answer 80% of all calls within 90 seconds
- Complete and resolve the callers request within 2.5 minutes
- Create a call tracking number for every phone call
- Complete 1/8th of the doco-que workload by the end of the shift; amount varies daily
- Respond via fax to all denied prior authorizations with instructions on what is needed to receive an approval
- Fulfil the on call shift that runs 24 hours from Sunday to Saturday on a rotation schedule
- While on call respond to all provider concerns within 2 hours and complete 100% of the doco-que
Certified Inputting Technician
Arrow Prescription Center
Hartford, CT
07.2011 - 05.2017
- Input and process new prescriptions and refills through the QS1 system thoroughly and efficiently
- Work alongside licensed pharmacists to provide excellent service within high-volume retail setting
- Resolve any prescription conflict including but not limited to providers, insurance companies and patients
- Practice HIPPA effectively daily
- Check and respond to drug utilization reviews (DUR)
- Translate pharmacy communications to the Spanish speaking population nationwide
- Prepare Medication Therapy Management (MTM) for pharmacy manager
- Call the MTM requested patients and discuss their options for the session with the pharmacist
- Practice being flexible at any given time to fill in for previous positions
- Medicine On Time Coordinator
- Reconcile all of patients medications into a charted profile to start a dispensing schedule
- Blister patients monthly medications
- Establish relationships with patients, visiting nurses and group home staff
- Make all possible changes to blisters if and any medications were changed
- Assist in patients compliancy of medications
Medicine on Time Coordinator
Arrow Prescription Center
- Reconcile all of patients medications into a charted profile to start a dispensing schedule
- Blister patients monthly medications
- Establish relationships with patients, visiting nurses and group home staff
- Make all possible changes to blister packs if any medications were changed
- Assist in patient compliancy of medication
Pharmacy Technician
Arrow Prescription Center
- Assist pharmacist with basic administrative matters such as answer telephone, make copies, and send faxes
- Label, count and fill with necessary quantity all the prescriptions in order to dispense the medication
- Recognize generics and brands
- Receive, sticker, and place drug orders through current contracted distributor
- Float amongst 5 locations to cover any time off for any technicians and clerks
Pharmacy Clerk
Arrow Prescription Center
- Efficiently operate register and handle cash, checks, debit, credit and charge accounts
- Transcribe durable medical equipment prescriptions to be paper billed to a third party
- Set up and reconcile deliveries and payments
- Represent positively as the first line of communication in the company.
Education
Bachelor's - Psychology and Political Science
Western New England College
Skills
- Bilingual: Spanish and English
- QS1 pharmacy processing system (LTC & Retail)
- Remote Call Center
- Microsoft Office Suite proficient
- Medicare, Medicaid and private insurance claim processing
- ICD-10 and ICD-9 coding
- Recordkeeping and Documentation
- Inventory Management
- Data Analysis
- Collaborative Problem-Solving
- Adaptability
- Time management
Timeline
Data Entry Technician
Suburban Pharmacy LTC
09.2018 - Current
PHARMACY PRIOR AUTHORIZATION TECHNICIAN
DXC Technology
05.2017 - 09.2018
Certified Inputting Technician
Arrow Prescription Center
07.2011 - 05.2017
Medicine on Time Coordinator
Arrow Prescription Center
Pharmacy Technician
Arrow Prescription Center
Pharmacy Clerk
Arrow Prescription Center
Bachelor's - Psychology and Political Science
Western New England College