Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanika Rogers

Shreveport,LA

Summary

With over 20 years in customer service, notably at Margaritaville Casino, and Eldorado Cadino i excel in fostering loyalty and enhancing guest satisfaction through exceptional customer service and problem-solving. Skilled in EHR and Microsoft Office, In the medical field learning multiple aspects of job with fresenius medical care. my dependable nature and positive attitude drive success in high-traffic environments, balancing multiple responsibilities with efficiency.

Overview

19
19
years of professional experience

Work History

Beverage Server

Margaritaville Casino
Bossier City, LA
02.2021 - Current
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
  • Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.

Fresenius Medical Care

PCT
Shreveport, LA
04.2024 - 02.2025

Bringing in patients weighing them in.

• Getting vital signs on my patients.

• Hooking my patients up to the machine to receive their treatments.

• Being a team player

  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decision.

PVD

UPS
Shreveport, LA
10.2021 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered packages to customers in my personal vehicle.

PVD

UPS
Shreveport, LA
10.2020 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered boxes to customers in my personal vehicle.

Beverage Server

Eldorado Resort Casino
Shreveport, LA
02.2013 - 04.2020
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
  • Implemented effective time-management strategies to minimize wait times for guests during busy periods.

Administrative Assistant 1

FedEx
4515 Marlena Dr
10.2005 - 06.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.
  • Dispatched drivers
  • Pulled boxes for customers
  • Responded to customers complaints

Education

Associate Degree In Nursing - Nursing

BPCC
Bossier City, LA

High School Diploma -

Booker T Washington
Shreveport, LA
05.1997

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Over 20 years in Customer service
  • Problem-solving
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills: EHR, Microsoft word and Excel, quick books, Management Software
  • Time management

Timeline

Fresenius Medical Care

PCT
04.2024 - 02.2025

PVD

UPS
10.2021 - 01.2022

Beverage Server

Margaritaville Casino
02.2021 - Current

PVD

UPS
10.2020 - 01.2021

Beverage Server

Eldorado Resort Casino
02.2013 - 04.2020

Administrative Assistant 1

FedEx
10.2005 - 06.2013

Associate Degree In Nursing - Nursing

BPCC

High School Diploma -

Booker T Washington
Shanika Rogers