Shanikka Lee
Jacksonville,FL
Summary
Diplomatic and organized communicator with excellent time management skills. Adept at effectively communicating with clients and enhancing satisfaction. Aspiring to expand knowledge of policies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fraud Specialist
Citibank
Jacksonville, US
09.2023 - Current
- Complaint Capture Vocal.
- Inbound calls, review transactions, and authenticate the information provided by customers.
- Analyze data and reports, and work on accounts offline to identify new fraud trends or identify fraudulent activity.
- Conduct outbound calls for verification to applicants/customers.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Critical thinker and ability to exercise independent judgment.
- Zoom, side by side agent coaching.
- Special mobile wallet projects.
Owner
Candles of Essence
Jacksonville, US
10.2019 - Current
- Hand pour soy candles and wax melts, Handcrafted sugar scrubs
- Labeling products, Track inventory
- Attend local community vendors events
- Reading incoming orders, selecting correct products, preparing for shipping
- Designing the overall layout and aesthetic for website
Warehouse Associate
Amazon Warehouse
Jacksonville, US
05.2022 - 09.2023
- Process customer returns.
- Problem-solving returns.
- Assist and train new hires.
Corrections Officer
Jacksonville Sheriff's Office
Jacksonville, US
06.2018 - 08.2020
- Maintain care, custody and control of inmates
- Protective service work at the trainee level in providing security in correctional facilities
- Knowledge of techniques, methods, and procedures involved in correctional security, which involves the use of specialized skills or specialized equipment
- Operates electronic security and monitoring equipment, firearms, chemical agents, restraining devices, and metal detectors
- Escort inmates/ Visitors, as required
- Maintain jail security and oversee the health and safety of staff and inmates
ID Brand Fraud Specialist
Citi Bank
10.2016 - 05.2018
- Virtual Coaching, Complaint Capture Vocal
- Review transactions and authenticate the information provided by customers
- Analyze data and reports, and work accounts offline to identify new fraud trends or identify fraudulent activity
- Conduct inbound/outbound calls for verification to Applicants/Customers
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Familiarity with multiple browsers, Fluency in Windows Operating Systems, LexisNexis, and Eclipse
- Critical thinker and ability to exercise independent judgment
Rural Carrier Associate
USPS
01.2016 - 10.2016
- Protects organization's value by keeping residential information confidential
- Sorting mail in delivery sequence for the assigned route, Receives and signs for accountable mail
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office, Provides for mail security at all times
Anesthesia Technician/ CNA
Baptist Medical Center
Jacksonville, US
07.2009 - 01.2016
- Turn over anesthesia machines, refilling drug trays after each surgery case, Preparing intravenous drugs
- Applying anesthetic monitoring to help assess the patient's condition while under anesthesia
- Prepares and assist with CVP, Arterial Lines, and Swan-Ganz Lines
- Stocking Anesthesia supplies
- Protects organization's value by keeping patient information confidential
- Checking vital sign, Assisting in daily living routine
- Documents actions by completing forms, entering reports, logs, and records, making and receiving calls
Education
High school or equivalent -
Nathan B. Forrest High School
01.2009
Skills
- Law Enforcement
- Operating Systems
- Materials handling
- Warehouse experience
- Fraud analysis
Certification
Certified Nursing Assistant (CNA)
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Fraud Specialist
Citibank
09.2023 - Current
Warehouse Associate
Amazon Warehouse
05.2022 - 09.2023
Owner
Candles of Essence
10.2019 - Current
Corrections Officer
Jacksonville Sheriff's Office
06.2018 - 08.2020
ID Brand Fraud Specialist
Citi Bank
10.2016 - 05.2018
Rural Carrier Associate
USPS
01.2016 - 10.2016
Anesthesia Technician/ CNA
Baptist Medical Center
07.2009 - 01.2016
High school or equivalent -
Nathan B. Forrest High School
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