Shanikqua Myers
Hattiesburg,MS
Summary
Achieved high levels of customer satisfaction through dedicated service and professionalism. Enhanced productivity by utilizing strong phone and communication skills. Delivered results as a customer service representative in high-volume call centers, effectively addressing organizational and product issues. Surpassed objectives through impactful communication and problem-solving capabilities. Improved customer interactions by actively listening and consistently meeting productivity goals while maintaining up-to-date knowledge of company offerings. Cultivated a reputation for empathy, reliability, and enthusiasm in customer service. Focused on continuous learning and advancement within the industry. Excelled in optimizing quality, speed, and processes. Mastered task management and training methodologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
First Name Basis
Hattiesburg, MS
06.2025 - Current
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, enhancing workflow efficiency.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Educated patients and families on proper care techniques and health maintenance practices.
Assistant Manager
Treasure Hunt
Hattiesburg, MS
10.2022 - 05.2023
- Coordinated daily operations to enhance team efficiency and optimize workflow.
- Developed training programs to improve staff skills and performance consistency.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales data to identify trends and inform strategic decision-making.
PCA
Ability Works Inc
Hattiesburg, MS
08.2015 - 09.2022
- Achieved efficient document management by organizing personal and professional files. Enhanced patient independence and wellbeing by assisting with daily living activities. Promoted hygiene standards through support with bathing and grooming tasks. Increased patient comfort through attentive and compassionate care. Contributed to a clean and safe patient environment, significantly reducing infection and accident risks. Strengthened emotional support for patients and families during challenging times, fostering trust and rapport. Improved meal planning and preparation processes, providing necessary feeding assistance while accommodating dietary restrictions.
CSR
Maximus
Hattiesburg, MS
11.2017 - 05.2020
- Maximized customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals.
- Communicated with customers, managers, and the sales team to better understand their needs and make recommendations.
- Answered customer calls promptly to avoid long wait times on hold.
- Sorting appointments, shipping and special order requests, and arranging merchandise pick up at other locations wore all things I helped customers with.
- Customer questions about available merchandise, sales, current prices, and operating company changes were answered by me.
- Educated customers about promotions to increase sales.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Looked at account and service histories to see if there were any patients, and then used the information to prevent future problems.
- Proposed a new procedure to persuade canceling customers to stay with the company, which resulted in a reduction of [Number]% in cancellations.
- Helped customers open and activate new accounts by providing information about [Company's] charge card and loyalty program.
- Trained new representatives on company policies and customer service protocols.
- Developed and implemented strategies to streamline support processes and enhance efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
CSR
General Dynamics
Hattiesburg, MS
11.2015 - 11.2017
- Maximized customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals.
- Gave customers insurance recommendations after thoroughly explaining the details.
- Answered customer calls promptly to avoid long wait times on hold.
- Educated customers about promotions to increase sales.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Helped customers open and activate new accounts by providing information about [Company's] charge card and loyalty program.
- Resolved customer inquiries and issues via multiple communication channels.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Collaborated with team members to improve response times and service quality.
- Led initiatives to gather customer feedback for continuous improvement of services.
Education
High School Diploma -
Blair High School
Hattiesburg, MSSkills
- Led initiatives to optimize computer systems for improved performance\ Oversaw telecommunication strategies to enhance organizational communication\ Fostered a collaborative environment to strengthen social interactions among team members\ Guided teams in navigating regulatory frameworks to maintain compliance and mitigate risks
- Communication skills
- Patient care
- Reliable team player
- Direct patient care
Certification
First Aid/CPR Certified
Additional Information
Assistant cheer coach
Hattiesburg parks and recreation - Hattiesburg
Timeline
Certified Nursing Assistant
First Name Basis
06.2025 - Current
Assistant Manager
Treasure Hunt
10.2022 - 05.2023
CSR
Maximus
11.2017 - 05.2020
CSR
General Dynamics
11.2015 - 11.2017
PCA
Ability Works Inc
08.2015 - 09.2022
High School Diploma -
Blair High School