Shanina Washington
Gulfport,MS
Summary
To obtain a position that will enable me to use my skills and abilities to my fullest extent as well as continue to develop and grow. Authorized to work in the US for any employer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Medical Record Reviewer
Inovalon
Bowie, AZ
10.2021 - 04.2023
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Gathered patient information by collecting demographic information from variety of sources.
Call Center Agent/Customer Service
AppleOne
Orlando, FL
01.2021 - 09.2021
- Work from home
- Answering calls, Paying Attention to Detail,Active Listening Skills
- Accurately captures customer information.I maintain solid relationships with customers by answering questions and concerns with speed and professionalism.Provides customer additional information or explains services
- Handles confidential financial and personal information appropriately.
Delivery Driver
DHL
07.2018 - 12.2020
- Package Handling-delivering and picking up packages
- Load and unload the truck I was assigned too, also provided on time pickup and delivery services
- Lay-off company downsized.
Recruiter
Advantage Resourcing Staffing
, MS
08.2018 - 11.2019
- I always maintained employee confidence and protected operations by keeping personal data confidential
- I utilized effective leadership tools to plan, organize, staff, control, and direct all operations of the Staffing Company
- I am responsible for I-9 Compliance, Background checks, drug screening,
- Promoted safety at all times in all areas maintaining an injury free work environment
- Data Entry Filing, excel, testing, direct hire and interviewing applicants
- I ensure all 3 shifts are staffed according to work loads and orders
- As well as monitoring performance and resolving basic employee problems as required
- Observe 100+ associates to ensure use of prescribed safety equipment such as glasses, hard hats, goggles, and clothing
- Investigate work-related injuries to determine the root cause & recommend corrective action
- Kept a good relationship up with all Advantage client
Customer Service Representative
Xerox
Ridgeland, MS
06.2015 - 07.2018
- Handling calls, assisting customers, trouble shooting, Escalating queries and concerns
- Ensuring that the customers are satisfied with the service.Providing information to new customers
- Handling inbound/out bound calls
- Providing Excellent customer service
Education
Law and criminal justice
Community College
High school -
Hinds Community College
Provine High School
Skills
- Communications Skills (7 years)
- Microsoft Outlook
- Computer Skills
- Attention to Detail — Expert
- Verbal and Written Communication
- Identifying differences in materials, following instructions, and detecting details among distracting
- Receptionist-Expert
- Using basic scheduling, attention to detail, and organizational skills in an office setting
- Data entry: Accuracy — Highly Proficient
- Entering data quickly and accurately
- Tendency to be reliable, dependable, and act with integrity at work
- Delivery driver — Expert
- My skills and abilities include but are not limited to supervision of personal, developing schedules,
- Organizing items/data entry/time entry, strong work ethic, good work attendance, good time
- Management and working well with others
Additional Information
- Additional Information
Timeline
Medical Record Reviewer
Inovalon
10.2021 - 04.2023
Call Center Agent/Customer Service
AppleOne
01.2021 - 09.2021
Recruiter
Advantage Resourcing Staffing
08.2018 - 11.2019
Delivery Driver
DHL
07.2018 - 12.2020
Customer Service Representative
Xerox
06.2015 - 07.2018
Law and criminal justice
Community College
High school -
Hinds Community College
Provine High School
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