Volunteer work
Shaniqua Adair
Dallas,TX
Summary
Developed strong communication and problem-solving skills within fast-paced customer service environment. Proficient in managing customer inquiries and resolving issues efficiently while maintaining positive attitude. Seeking to transition into new field, bringing focus on customer satisfaction and adaptability.
Overview
18
18
years of professional experience
Work History
Lead Concierge
Valet Living
05.2021 - 08.2024
- Supervised concierge team, created and managed schedules, as well as managed various services offered to the resident base
- Greeted and escorted prospective residents to the leasing office
- Managed the community concierge suite and welcomed residents, prospective residents, vendors, community staff and contractors when they arrived
- Kept the concierge suite clean, organized, well stocked and inviting for resident interaction
- Assisted residents on all communication channels with their questions and requests related to their amenity services
- Assisted residents with service request by entering it into the system
- Managed and organized the delivery of resident packages by accepting packages, arranging the delivery of the package and notifying the residents
- Responded to all emergency calls in a prompt and efficient manner in accordance with established procedures
- Maintained a daily activity log for all services provided to residents in the community
- Performed other duties as assigned by the District Manager
Concierge
Lantower Luxury Living
09.2020 - 05.2021
- Met with guests and provided outstanding customer service to all guests, owners, and visitors
- Assisted guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Knowledge of all essential aspects of the building
- Provided pre-arrival support for guests packages
- Facilitated correspondence with guests
- Maintained a daily activity log for all services provided to residents in the community
- Assisted residents by inputting all service requests submitted to the concierge suite
- Performed other duties as assigned by the District Manager
Concierge
Valet Living
12.2019 - 09.2020
- Managed the community's concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they arrive
- Kept the concierge suite clean, organized, well stocked and inviting for resident interaction
- Assisted residents on all communication channels with their questions and requests related to their amenity services
- Assisted residents with service request by entering it into the system
- Managed and organized the delivery of resident packages by accepting packages, arranging the delivery of the package and notifying the resident
- Responded to all emergency calls in a prompt and efficient manner in accordance with established procedures
- Maintained a daily activity log for all services provided to residents in the community
- Performed other duties as assigned by the District Manager
Program Assistant/ Senior Recreation Center
City of Elizabeth
01.2007 - 07.2019
- Responsible for planning daily activities for the elderly
- Handled special projects as assigned by center leadership with limited supervision
- Was in charge of the nutrition program
- Was in charge of scheduling doctor appointments, and scheduling transportation
- Assisted with clerical duties as requested; such as filing, photocopying, collating, faxing etc
- Performed other related work duties as provided by supervisor
Education
Bachelor of Science - Psychology
LIBERTY UNIVERSITY
Lynchburg, VA12.2021
Skills
- Front Desk
- Clerical Experience
- Food handling
- Office Management
- Customer service
- Volunteer Work
- Food Preparation
- Supervising Experience
- Administrative Experience
- Meal Preparation
- Caregiving
- Senior Care
- Building Link
- Microsoft Office
- Cash Handling
- Tutoring
- Guest Services
- Interpersonal Skills
- Problem Solving
- Schedule Management
- Adaptability
- Typing
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Lead Concierge
Valet Living
05.2021 - 08.2024
Concierge
Lantower Luxury Living
09.2020 - 05.2021
Concierge
Valet Living
12.2019 - 09.2020
Program Assistant/ Senior Recreation Center
City of Elizabeth
01.2007 - 07.2019
Bachelor of Science - Psychology
LIBERTY UNIVERSITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
Work Preference
Work Type
Full TimeInterests
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