Shaniqua Jackson-Shaw
Columbia,SC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager - Finance & Accounts
TitleMax Title Loans
08.2023 - Current
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Armed Security Guard
Allied Universal Security Services
05.2023 - 08.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored all doors and windows of 10-foot Hospital facility to prevent entry of unauthorized individuals
Credit Card Customer Service Representative
Teleperformance USA
10.2022 - 05.2023
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Telecommunications Specialist
Orangeburg County Sheriff's Office
12.2021 - 04.2022
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Administered user support to over 50 users by implementing procedural and technical solutions to diagnose network and device problems
911 Telecommunicator
City Of Columbia Police Department
05.2021 - 08.2021
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned map systems for timely emergency attendance.
- Completed appropriate forms and radioed announcements for police department needs such as BOLO request.
- Follow established protocols for professionals handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
No Degree - Criminal Justice
Strayer University
Washington, DC06.2030
No Degree - Criminal Justice
Central Carolina Technical College
Sumter, SC06.2030
High School Diploma -
Manning High School
Manning, SC06.2006
Skills
- Lender Relationships
- Customer Satisfaction
- Verbal and Written Communication
- Customer Financing
- Accounts Payable and Accounts Receivable
- Coordinate Events
- Strategic Planning
- Accounting systems and assessment strong communication skills budget analysis
- Computer Skills
- Active Listening
- Leadership Skills
- Microsoft Office
Accomplishments
NCIC Certified
SLED Certified
Concealed Weapon Permit
HIPPA Training
Allied Defense Driver Training
Prisma Health Training
Certification
Notary Certified
CPR Certified Adult and Child
Timeline
Assistant Manager - Finance & Accounts
TitleMax Title Loans
08.2023 - Current
Armed Security Guard
Allied Universal Security Services
05.2023 - 08.2023
Credit Card Customer Service Representative
Teleperformance USA
10.2022 - 05.2023
Telecommunications Specialist
Orangeburg County Sheriff's Office
12.2021 - 04.2022
911 Telecommunicator
City Of Columbia Police Department
05.2021 - 08.2021
No Degree - Criminal Justice
Strayer University
No Degree - Criminal Justice
Central Carolina Technical College
High School Diploma -
Manning High School
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