Shaniqua Johnson
Vacaville,CA
Summary
Experienced and dedicated professional with over 5 years of customer-facing experience, seeking a Customer Service Representative role. Demonstrates exceptional communication skills by providing excellent customer service and effectively responding to emergencies as a Security Guard Officer. Track record of achieving operational efficiency and maintaining high levels of transaction accuracy in various service environments. Ready to leverage expertise to deliver outstanding customer experiences and contribute to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Guard Officer
Allied Universal
09.2020 - 01.2022
- Maintained a secure environment in the Labor and Delivery department, ensuring the safety of patients and staff through vigilant monitoring and access control
- Responded to emergencies and incidents with professionalism, providing immediate assistance and coordinating with medical personnel to uphold hospital safety protocols
Warehouse Associate
Amazon Fulfillment Centers
09.2017 - 07.2018
- Organized and scanned orders, ensuring accuracy and efficiency in package handling
- Loaded and unloaded delivery trucks, adapting to various shifts including graveyard and early mornings
Toll Attendant
LAZ Parking
09.2014 - 07.2015
- Provided exemplary customer service, addressing inquiries and offering assistance to patrons at a busy courthouse and county building
- Maintained operational efficiency by covering shifts and ensuring seamless service delivery to customers
Cashier
Burger King
05.2013 - 10.2014
- Managed cash transactions and provided customer service, ensuring accurate order fulfillment and timely processing
- Maintained cleanliness and organization of the kitchen and dining areas, and efficiently managed inventory by restocking supplies and ingredients
Cashier/Sales Associate
Ovations Food Services
03.2013 - 09.2014
- Managed concession operations efficiently, ensuring prompt and courteous service to fans during high-volume football and baseball game events
- Handled cash transactions with accuracy and integrity, maintaining a record of sales and reconciliations
Cashier/Stocker
Michaels Craft Store
02.2012 - 02.2013
- Greeted customers and delivered high-quality customer service, ensuring a welcoming and helpful in-store experience
- Managed merchandise inventory by efficiently restocking shelves and maintaining store presentation standards
Education
High School Diploma - High School
Oakland Military Institute
Emeryville, CA06.2012
Skills
- Service Excellence
- Cash Handling Expertise
- Sanitation Practices
- Experienced in Beverage Management
- Inventory Stocking
- Innovative Thinking
- Digital Literacy
- QuickBooks Software Experience
- Meal Preparation
- Project Coordination
- Pizzeria Management
- Culinary Support Professional
- Warehouse Operations
- Optimistic Mindset
- Skilled in Unloading Operations
- Inventory Management
- Pallet Jack Handling Skills
- Hospitality Expertise
- Efficient Order Fulfillment
- Windows Environment Experience
- Shipping Coordination Skills
- Efficient Packaging Solutions
- RF Scanning Proficiency
- Network Configuration
- Inventory Control
- Product Assembly
- Inventory Order Picker
- Preventive Maintenance
- Effective Time Allocation
- Advanced Excel Skills
- Corporate Environment Experience
- Proficient in Microsoft Word
- Risk Management in Security
- Sales Expertise
- Point Of Sale Operation
- Academic Tutoring
- Healthcare Facility Experience
- Real-Time Customer Engagement
- Effective Problem Resolution
- Effective Communication
- Proficient in Task Management
- Strategic Leadership
Certification
- Food Handlers Card, Present
- Guard Card, 03/21 to Present
Timeline
Security Guard Officer
Allied Universal
09.2020 - 01.2022
Warehouse Associate
Amazon Fulfillment Centers
09.2017 - 07.2018
Toll Attendant
LAZ Parking
09.2014 - 07.2015
Cashier
Burger King
05.2013 - 10.2014
Cashier/Sales Associate
Ovations Food Services
03.2013 - 09.2014
Cashier/Stocker
Michaels Craft Store
02.2012 - 02.2013
High School Diploma - High School
Oakland Military Institute
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