Shaniqua Leonard
Rochester,NY
Summary
Experienced professional with a strong educational background seeking a role in a forward-thinking organization. Dedicated to driving immediate impact and contributing as a valuable asset to propel growth and success. Passionate about innovation and collaboration, committed to delivering results and exceeding expectations in a fast-paced work environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Excellus BCBS LTC
02.2024 - Current
- I take inbound call from Providers and Members.
- Assisting with benefit questions pertaining to the members Pharmacy benefit coverage.
- Using multiple systems to access members benefits to thoroughly answer member question in regard to pharmacy coverage.
Customer Service Representative
Acara Solutions (Cubic)
05.2022 - 01.2024
- Handle inbound calls from and place outbound calls to customers of VENTRA Transportation System.
- Process payments for adding value or monthly passes.
- Password resets for online accounts.
- Balance transfers.
Customer Service Representative\Receptionist\Warehouse Returns
Gordon Companies Inc.
10.2019 - 05.2021
- Placed customer orders for Christmas and seasonal items.
- Processed payments for orders placed.
- Checking inventory using spreadsheets
- Packaging items for delivery
- Pulling items from the shelves for shipment
- Processing fedex and ups returns
- Answering front desk calls
- Creating excel spreadsheets
- Data entry
- Scheduling meetings and interviews
Customer Service Representative
Center for transportation excellence
12.2010 - 01.2014
- Answering inbound calls for new and existing Medicaid clients traveling to medical appointments.
- Scheduling Medicaid hospital trips and discharges with taxi and van assignment
- Assisted clients with scheduling reservations for medical appointments to and from medical appointments.
Education
Office Skills
Cassadaga Job Corp
Skills
- 20 year experienced customer service representative, developed strong interpersonal skills needed to deal with clients and staff members in a professional way, adapts easily to new responsibilities and concepts, adapt as a team player or independently, able to work under a high pressure atmosphere and function well in a fast paced environment
Timeline
Customer Service Representative
Excellus BCBS LTC
02.2024 - Current
Customer Service Representative
Acara Solutions (Cubic)
05.2022 - 01.2024
Customer Service Representative\Receptionist\Warehouse Returns
Gordon Companies Inc.
10.2019 - 05.2021
Customer Service Representative
Center for transportation excellence
12.2010 - 01.2014
Office Skills
Cassadaga Job Corp