Shaniqua McDonald
Charlotte,NC
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
7
7
years of professional experience
Work History
Multi-site Human Resources Manager
Genpak, LLC
Charlotte, NC
09.2023 - Current
- Evaluated current HR processes and recommended changes when necessary to improve efficiency. Aligned HR policies with federal and local regulations.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Assisted in employee recruitment, hiring and interview processes.
- Generated relevant paperwork and payroll reports.
- Trained new employees on company timekeeping systems.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Human Resources Partner
Amazon
Charlotte, NC
11.2020 - 09.2023
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Partnered with senior leadership to establish and develop corporate HR policies and procedures.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Maximized team knowledge and productivity by training, monitoring and directing other teammates in application of best practices and regulatory protocols.
- Conducted confidential investigations while reviewing and analyzing suspicious and potentially fraudulent documents provided by associates.
- Managed internal recruiting, hiring, and onboarding new employees.
Staffing Recruiter
The Resource Inc.
09.2020 - 11.2020
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems such as Dayforce and Workday
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Scheduled and conducted 20 interviews each week.
- Maintained filing system of current, prospective and future positions.
- Recruited and screened qualified potential employees.
Talent Acquisition Coordinator Contract
Cielo Talent
03.2020 - 07.2020
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Worked with HR team to drive diversity initiatives to encourage diverse candidate slate for open positions.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Senior Employment Specialist
Lifespan Services Inc.
06.2019 - 03.2020
- Conducted intake interviews to determine eligibility for program enrollment.
- Coordinated job development and placement programs for clients; Initiated and fostered relationships with various community groups and prospective employers to place clients in jobs.
- Evaluated outcomes of placements; Established rapport with various individuals and agencies, including area supervisors, referring agencies, VR counselors, parents/guardians, case workers, etc., to meet needs of all clients.
- Maintained close contact with clients during job training and placements to resolve problems and evaluate placement adequacy
Human Resources Specialist
Livingstone College
06.2017 - 07.2019
- Helped with employee record keeping, including unemployment and I-9 forms to support compliance procedures.
- Collaborated with the HR Director to suggest training and on-boarding procedures for various departments on campus
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted human resources manager and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized campus events designed to boost employee morale.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Education
Master of Science - Human Resources Management
Strayer University
Washington, DC05.2022
Bachelor of Arts - Sociology
Livingstone College
Salisbury, NC12.2017
Skills
- Written and Verbal Communication
- Employee Handbook Development
- Training and Development
- Employee Onboarding
- Corrective Action
- Managing Employee Relations
- Process improvement recommendations
- Payroll Administration
- Employee Performance Management
- Employee Relations
Accomplishments
- Awarded the "Dive Deep" award for operating at all levels, staying connected to the details, auditing frequently and being skeptical when metrics and anecdote differ. Showing that no task is beneath anyone.
- Awarded the "Bias For Action" award for not being afraid to make decisions and take action, even when (especially when) you face uncertainty
- Collaborated with team members in the development of SOP's for various training gaps
- Awarded the "PXT Investigator" award for being able to investigate employee claims by utilizing case management skills and proving the best customer service with empathy.
Timeline
Multi-site Human Resources Manager
Genpak, LLC
09.2023 - Current
Human Resources Partner
Amazon
11.2020 - 09.2023
Staffing Recruiter
The Resource Inc.
09.2020 - 11.2020
Talent Acquisition Coordinator Contract
Cielo Talent
03.2020 - 07.2020
Senior Employment Specialist
Lifespan Services Inc.
06.2019 - 03.2020
Human Resources Specialist
Livingstone College
06.2017 - 07.2019
Master of Science - Human Resources Management
Strayer University
Bachelor of Arts - Sociology
Livingstone College
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