Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SHANIQUA OATMAN

McKinney

Summary

Dedicated and customer-focused administrative professional with experience in front-office management, customer service, and logistics coordination. Adept at handling administrative tasks, maintaining organized filing systems, and ensuring smooth office operations. Strong communicator with proficiency in Microsoft Office Suite and a proven ability to multitask in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Logistics Coordinator

Tubelite
12.2020 - 08.2023
  • Served as the main point of contact for internal teams and customers, ensuring efficient communication
  • Managed daily administrative tasks, including scheduling, document processing, and data entry
  • Organized and maintained filing systems to ensure accurate record-keeping
  • Assisted in coordinating shipments and tracking orders, providing timely updates to clients
  • Responded to customer inquiries and resolved concerns professionally and efficiently

Assistant Community Manager

Lakeshore Management
10.2016 - 07.2019
  • Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility
  • Oversaw repairs and enhancements by working closely with maintenance staff
  • Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
  • Streamlined workflow and reporting processes by creating and implementing new document control and filing systems
  • Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best-priced suppliers
  • Boosted tenant retention by addressing issues to achieve speedy resolution
  • Tactfully settled neighborhood disputes with strong communication, negotiation, and issue-resolution skills
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning

General Manager

Wendy's
12.2006 - 09.2014
  • Oversaw front office operations, ensuring a welcoming and organized environment
  • Managed scheduling, employee coordination, and customer service functions
  • Handled financial transactions, documentation, and daily office reporting
  • Trained and supervised staff to maintain high levels of service and efficiency
  • Addressed customer inquiries, complaints, and concerns in a professional manner

Education

Medical Insurance Billing and Coding - Medical Terminology, Patient Scheduling, Insurance Plans, HIPAA & OSHA Compliance, MS Office Suite

Everest
Dallas, TX
04.2010

High School Diploma -

Seagoville High School
Seagoville, TX
05.2006

Skills

  • Front Desk Management
  • Customer Service Excellence
  • Administrative Support
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Organizational and Multitasking Skills
  • Scheduling and Calendar Management
  • Email and Call Handling
  • Filing and Document Management
  • Problem-Solving and Conflict Resolution

Additional Information

Strong understanding of office administration and front desk operations., Ability to handle resident inquiries and concerns with professionalism and discretion., Highly organized and detail-oriented, capable of managing multiple responsibilities simultaneously., Willing to commute to Lavon, TX, with availability for part-time work per the required schedule.

Timeline

Logistics Coordinator

Tubelite
12.2020 - 08.2023

Assistant Community Manager

Lakeshore Management
10.2016 - 07.2019

General Manager

Wendy's
12.2006 - 09.2014

High School Diploma -

Seagoville High School

Medical Insurance Billing and Coding - Medical Terminology, Patient Scheduling, Insurance Plans, HIPAA & OSHA Compliance, MS Office Suite

Everest
SHANIQUA OATMAN