SHANIQUA OATMAN
McKinney
Summary
Dedicated and customer-focused administrative professional with experience in front-office management, customer service, and logistics coordination. Adept at handling administrative tasks, maintaining organized filing systems, and ensuring smooth office operations. Strong communicator with proficiency in Microsoft Office Suite and a proven ability to multitask in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
Tubelite
12.2020 - 08.2023
- Served as the main point of contact for internal teams and customers, ensuring efficient communication
- Managed daily administrative tasks, including scheduling, document processing, and data entry
- Organized and maintained filing systems to ensure accurate record-keeping
- Assisted in coordinating shipments and tracking orders, providing timely updates to clients
- Responded to customer inquiries and resolved concerns professionally and efficiently
Assistant Community Manager
Lakeshore Management
10.2016 - 07.2019
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility
- Oversaw repairs and enhancements by working closely with maintenance staff
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility
- Streamlined workflow and reporting processes by creating and implementing new document control and filing systems
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best-priced suppliers
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Tactfully settled neighborhood disputes with strong communication, negotiation, and issue-resolution skills
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
General Manager
Wendy's
12.2006 - 09.2014
- Oversaw front office operations, ensuring a welcoming and organized environment
- Managed scheduling, employee coordination, and customer service functions
- Handled financial transactions, documentation, and daily office reporting
- Trained and supervised staff to maintain high levels of service and efficiency
- Addressed customer inquiries, complaints, and concerns in a professional manner
Education
Medical Insurance Billing and Coding - Medical Terminology, Patient Scheduling, Insurance Plans, HIPAA & OSHA Compliance, MS Office Suite
Everest
Dallas, TX04.2010
High School Diploma -
Seagoville High School
Seagoville, TX05.2006
Skills
- Front Desk Management
- Customer Service Excellence
- Administrative Support
- Microsoft Office Suite (Word, Excel, Outlook)
- Organizational and Multitasking Skills
- Scheduling and Calendar Management
- Email and Call Handling
- Filing and Document Management
- Problem-Solving and Conflict Resolution
Additional Information
Strong understanding of office administration and front desk operations., Ability to handle resident inquiries and concerns with professionalism and discretion., Highly organized and detail-oriented, capable of managing multiple responsibilities simultaneously., Willing to commute to Lavon, TX, with availability for part-time work per the required schedule.
Timeline
Logistics Coordinator
Tubelite
12.2020 - 08.2023
Assistant Community Manager
Lakeshore Management
10.2016 - 07.2019
General Manager
Wendy's
12.2006 - 09.2014
High School Diploma -
Seagoville High School
Medical Insurance Billing and Coding - Medical Terminology, Patient Scheduling, Insurance Plans, HIPAA & OSHA Compliance, MS Office Suite
Everest
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