Shaniqua Smith
Chicago,IL
Summary
Detail-oriented healthcare professional with nearly seven years in patient access and provider operations in high-volume settings. Manages patient communications, coordinates specialty appointments, verifies insurance eligibility, and maintains accurate Epic EMR records. Ensures HIPAA compliance and collaborates with multidisciplinary teams to enhance healthcare operations.
Overview
12
12
years of professional experience
Work History
Engagement Center Representative II
Advocate Medical Group
Rosemont, Illinois
10.2019 - Current
- Managed 75-100+ inbound patient calls daily, providing compassionate, high-quality customer service in fast-paced healthcare environment.
- Coordinate appointments,cancellations and rescheduling for multiple specialties and providers, ensuring efficient patient access to care
- Liaised between patients, providers, and clinical teams to facilitate timely communication and resolve patient concerns.
- Verified patient demographics, insurance eligibility, and benefits to ensure accurate registration and billing.
- Processed referrals, prescription requests, and provider messages using Epic EMR, ensuring documentation accuracy for effective care coordination.
- Maintain strict HIPAA compliance while protecting confidential patient information and supporting continuity of care
Part Time Associate Banker
Chase
Chicago, Illinois
02.2016 - 12.2018
- Cultivated customer relationships by identifying financial needs and referring clients to appropriate banking products and services, fostering increased client engagement
- Delivered exceptional customer service by assisting clients with deposits, withdrawals, account maintenance,debit card requests and direct deposits
- Executed financial transactions accurately while following banking regulations, security procedures, and compliance standards, maintaining a secure banking environment
Head Cashier
Sears
Chicago, Illinois
01.2015 - 02.2016
- Monitored operational performance and cash handling accuracy, ensuring compliance with company policies
- Supervised front-end operations, enhancing customer service and streamlining daily workflow
- Assisted with staff training and scheduling, resolving customer concerns in fast-paced retail environment
Sales Associate
Rainbow Clothing Store
Chicago, Illinois
06.2014 - 01.2015
- Delivered personalized customer service, processed transactions accurately, maintained merchandise displays and supported daily inventory management
- Guided customers in selecting clothing and accessories to meet individual preferences.
- Organized merchandise and ensured cleanliness to enhance overall store presentation.
Education
Dialysis Technician Certificate -
Prairie State College
Matteson, Illinois05-2019
High School Diploma -
Bogan High School
06-2009
Skills
- Patient registration
- Epic EMR
- Appointment Scheduling
- Referral Coordination
- Insurance Verification
- Care coordination
- Medical Documentation
- HIPAA Compliance
- Healthcare administration
- Customer service
Timeline
Engagement Center Representative II
Advocate Medical Group
10.2019 - Current
Part Time Associate Banker
Chase
02.2016 - 12.2018
Head Cashier
Sears
01.2015 - 02.2016
Sales Associate
Rainbow Clothing Store
06.2014 - 01.2015
Dialysis Technician Certificate -
Prairie State College
High School Diploma -
Bogan High School