FERNANDA CARABEZ
Oak Forest,IL
Summary
Dynamic political science graduate with a proven track record in customer service, education, and administration. Expertise in mentoring, problem-solving, and customer relationship management. Known for adaptability, attention to detail, and a strong analytical skill set. I am the best candidate because my diverse background provides a perfect blend of transferable skills, I’m inquisitive, and learn quickly.
Overview
9
9
years of professional experience
Work History
Engagement Center Representative II
Advocate Aurora Health
02.2023 - Current
- Utilized CRM software to track patient interactions, maintained customer service excellence in high-volume settings.
- Collaborated effectively across departments to ensure comprehensive patient care.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently surpassed performance metrics set by management
- Mentored and trained new hires
- Collaborated with leadership to identify department needs, areas for improvement, and optimize efficiency
International Teacher
EF - Education First
Shanghai, China
10.2021 - 10.2022
- Managed multiple classrooms with diverse age groups and English language abilities.
- Executed tailored lesson plans to meet individual student needs and capabilities.
- Encouraged critical thinking skills among students with thoughtful conversations related to course material.
- Conducted assessments of students' progress and provided feedback on their performance, collaborating with co-teacher for lesson adjustments.
- Organized school events, facilitated educational field trips, and encouraged collaborative projects.
National Admissions Advisor
Chamberlain University
10.2020 - 10.2021
- Acted as primary contact for prospective students, providing personalized counseling and guidance through the application and admissions process.
- Reviewed academic records of applicants to determine eligibility for admission.
- Documented, maintained and tracked prospective student applications.
- Trained new admissions call center agents to enhance team performance.
- Provided support for special projects and initiatives aimed at improving the admissions process and increasing student enrollment.
Tax Law/Accounting Administrative Assistant
Delgadillo & Company
Chicago, USA
09.2019 - 01.2020
- Compiled and totaled sales, purchase, and expense receipts for small businesses.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drafted comprehensive quarterly and yearly profit and loss statements for clients.
- Responded to customer issues to provide immediate resolution and improve retention.
- Utilized bookkeeping, data entry, administrative assistance, and customer service skills effectively.
Intern to Contract Employee
American Bar Association Commission on Immigration
Washington, USA
01.2019 - 10.2019
- Managed high call volumes as initial contact, delivering direct legal services to detainees.
- Conducted legal research, gathering evidence to support clients' claims during hearings or interviews with USCIS officers.
- Facilitated communication between clients and third-party organizations related to their immigration status.
- Provided translations of company manuals and detainee correspondence for clarity and accuracy.
- Monitored trends in detention centers
- Attended conferences related to Immigration Law to stay up-to-date on new developments.
Sales and Support Specialist
Victoria's Secret
Chicago Ridge, USA
03.2019 - 09.2019
- Optimized inventory management to maximize sales opportunities and reduce stockouts and overstock.
- Oversaw visual merchandising strategies for PINK and Victoria's Secret, enhancing foot traffic and sales.
- Applied upselling and cross-selling techniques to achieve company sales targets.
Beauty Advisor
Ulta Beauty
Orland Park, USA
05.2018 - 06.2019
- Led small teams of associates in weekly shipment processing and inventory management tasks.
- Managed inventory levels by monitoring stock levels regularly.
- Trained new employees on all aspects of business operations.
- Executed visual merchandising projects to enhance product presentation and accessibility.
Family Law Paralegal
Diaz Case Law
Chicago, USA
12.2016 - 07.2017
- Provided administrative support to lawyers by managing calendars, scheduling meetings, organizing files/records, and maintaining case databases.
- Served as primary point of contact, managing all correspondence and updating client files regularly with new developments in their cases.
- Monitored deadlines for filing various forms required by the court system.
- Facilitated attorney-client meetings and conference calls through effective translation.
- Drafted, revised, and filed court documents.
Education
Bachelor of Arts and Sciences - Political Science, Philosophy
Saint Xavier University
Chicago, IL06.2020
Political Science And Philosophy
University of Illinois
Urbana-Champaign, ILSkills
- Cross-functional collaboration
- Project management
- Training and development
- Research and writing
- Data entry and analysis
- Administrative support
- Performance tracking
- Customer service excellence
- Advanced CRM Software Proficiency
- Microsoft Office proficiency
Languages
Fluent in English and Spanish.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Engagement Center Representative II
Advocate Aurora Health
02.2023 - Current
International Teacher
EF - Education First
10.2021 - 10.2022
National Admissions Advisor
Chamberlain University
10.2020 - 10.2021
Tax Law/Accounting Administrative Assistant
Delgadillo & Company
09.2019 - 01.2020
Sales and Support Specialist
Victoria's Secret
03.2019 - 09.2019
Intern to Contract Employee
American Bar Association Commission on Immigration
01.2019 - 10.2019
Beauty Advisor
Ulta Beauty
05.2018 - 06.2019
Family Law Paralegal
Diaz Case Law
12.2016 - 07.2017
Bachelor of Arts and Sciences - Political Science, Philosophy
Saint Xavier University
Political Science And Philosophy
University of Illinois
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