Hi, I’m
Shaniqua Watson
Fort Wayne,IN
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Motivated H&R offering valuable contributions in all facets of administrative activities derived from diverse. Recognized for exemplary time management, organization, prioritization and work ethic. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
years of professional experience
Work History
H&r BlockFort Wayne, IN
Receptionist
01.2023 - Current
Job overview
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted with onboarding new clients and securing paperwork completion.
Buchanan Hauling And RiggingFort Wayne, IN
Customer Sales Specialist
08.2022 - 11.2022
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
KinderCare Learning CentersFort Wayne, IN
Teacher
11.2021 - 01.2022
Job overview
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Supported student physical, mental, and social development using classroom games and activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Helped students explore concepts with engaging, learning-focused activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Shifted between formal and informal methods of teaching to keep students engaged.
Druley EnterprisesFort Wayne, IN
Cashier
06.2021 - 11.2021
Job overview
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
Parkview HospitalFort Wayne, IN
Registrar
07.2019 - 10.2019
Job overview
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Gathered demographic and insurance information to register patients for medical appointments.
- Used Epic to schedule and manage patient appointments.
- Collected and processed co-payments and out-of-pocket charges using Epic.
- Accurately inputted patient and insurance information into company's computer system using Epic.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Sodexo USAFort Wayne, IN
Barista
07.2018 - 07.2019
Job overview
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
GoodwillFort Wayne, IN
Cashier
03.2018 - 02.2019
Job overview
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Redeemed coupons to discount purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Met customer service goals and exceeded customer expectations.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to enter orders, process payments and issue receipts.
Community Action Of Northeast IndianaFort Wayne, IN
Teacher's Aide
10.2014 - 01.2018
Job overview
- Provided instructional support to students unable to attend regular classes.
- Supported student physical, mental, and social development using classroom games and activities.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Assisted teachers with supervision and care of group of 19 children.
- Supported student learning objectives through personalized and small group assistance.
- Studied and implemented latest information on specific subjects and learning strategies.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported planning and preparation for culturally-diverse class sessions.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supervised students on field trips for safety and proper behavior in public settings.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Maintained safety and security by overseeing students in recess environments.
McDonald'sFort Wayne, IN
Cashier
04.2011 - 07.2014
Job overview
- Tallied cash drawer at beginning and end of each work shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Wayne High SchoolFort Wayne, IN
High School Diploma
06.2013
Skills
- Time Management
- Organization Skills
- Telephone Skills
- Patient Appointment Management
- Customer and Client Relations
- Patient Reception
- Schedule Management
- Answer Telephone Calls
- Greet Visitors
- Patient Information Collection
- Billing and Payment Processing
- Visitor Check-In
- Making Appointments
- Appointment Booking
Timeline
Receptionist
H&r Block
01.2023 - Current
Customer Sales Specialist
Buchanan Hauling And Rigging
08.2022 - 11.2022
Teacher
KinderCare Learning Centers
11.2021 - 01.2022
Cashier
Druley Enterprises
06.2021 - 11.2021
Registrar
Parkview Hospital
07.2019 - 10.2019
Barista
Sodexo USA
07.2018 - 07.2019
Cashier
Goodwill
03.2018 - 02.2019
Teacher's Aide
Community Action Of Northeast Indiana
10.2014 - 01.2018
Cashier
McDonald's
04.2011 - 07.2014
Wayne High School
High School Diploma
Similar Profiles
Charlene BarkerCharlene Barker
Front Desk Receptionist at H&r BlockFront Desk Receptionist at H&r Block
Elena OrnelasElena Ornelas
Tax Preparer at H&R BlockTax Preparer at H&R Block
Daman SawhneyDaman Sawhney
Multi-Unit Team Leader at H&R BlockMulti-Unit Team Leader at H&R Block
Mohammed Owais SafiqMohammed Owais Safiq
Client Service Provider at H&r BlockClient Service Provider at H&r Block
Christopher RayChristopher Ray
Senior Manager of Staffing Operations at CurehireSenior Manager of Staffing Operations at Curehire