SHANIQUE GARDEN
North Charleston,SC
Overview
22
22
years of professional experience
Work History
Area Customer Service Coordinator
Ricoh USA
Macon, GA
11.2023 - Current
- Overseeing and coordinating business projects with the company Directors and clients. Providing daily courier runs for business Projects.
Sales Support Expert
Grindstone
Mt. Pleasant, SC
02.2023 - 10.2023
- Responsibilities as an support expert included managing customers accounts, processing sales data, and addressing customer inquiries. On a daily basis, I would identify and research potential customers filtering leads, and ensuring they were qualified. Monitoring sales performances, identifying trends, and reporting on progress to sales, representatives and management.
- Remote
CSR/Night Auditor
Wild Dunes Resort
Isle Of Palms, SC
08.2022 - 02.2023
- Preparing Audit Reports, revenue verification and expense reports, booking rooms, checking guest in and out, handling overnight reports.
CSR/Night Auditor
Homewood Suites By Hilton
North Charleston, SC
12.2021 - 08.2022
- Revenue verification and expense reports, preparing Audit report packets bookkeeping, checking in-out guests, handling overnight requests.
Sales Assistant Manager
Rent-A-Center
Charleston, SC
03.2021 - 10.2021
- Marketing for the company, billing, Sales marketing, banking, filing.
Home Health Nurse
Comfort Keepers
Florence
08.2020 - 03.2021
- Assess and chart observations for patients, assist in dressing and Grooming, keeping patients comfortable, dressing or redressing wounds.
Operations Manager
Maid Brigade
West Ashley
04.2019 - 04.2020
- Managing the processes, budgets and people, whether in a retail, legal or transport setting.
- Duties also included supporting the production planning process and ensuring key performance indicators (KPIs) are in place and production targets are met.
Package Handler
FedEx
Ladson, SC
03.2019 - 04.2019
- Responsibilities are to assemble packages, sort mail in appropriate places, the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling.
Mobile Expert
T-Mobile
Bluffton, SC
11.2018 - 02.2019
- Responsibilities were to open and close the store, accept payments, receive payments, activate devices, and both troubleshoot as well. Stocking up on the inventory with accessories.
Store Manager
Cricket Wireless
Walterboro/Ladson
09.2016 - 07.2018
- Responsibilities included, taking payments, activating phones, assisting customers with issues prior to their account, filing paperwork, and completing daily inventory for the store, daily goals and whiteboard charting.
Guest Services Manager
Hampton Inn
Walterboro
02.2004 - 09.2014
- Daily tasks were to assist guests with checking them in and out, booking reservations, setting up payments through velocity, filing, performing paperwork through accounts receivable, assigning rooms etc.
911 Dispatcher
Colleton County Sheriff's department
Walterboro
10.2014 - 01.2015
- Assisting the public with emergency related issues, aiding officers in daily security checks and checkpoint stops, also typing and filing paperwork.
Education
Certified Nursing Assistant - undefined
Johnston County Community College
Smithfield, NC03.2001
GED/High School diploma - undefined
Christian Cornerstone Correspondence Academy
Norcross, GA03.2000
Skills
- Skills include working very well with the public, and with others Filing and typing 42 words per minute, alphabetizing and putting files in order answering and receiving calls Also maintaining a neat and clean environment is a very fast learner with 23 years of customer service experience
LANGUAGES
English
AWARDS
NA
Timeline
Area Customer Service Coordinator
Ricoh USA
11.2023 - Current
Sales Support Expert
Grindstone
02.2023 - 10.2023
CSR/Night Auditor
Wild Dunes Resort
08.2022 - 02.2023
CSR/Night Auditor
Homewood Suites By Hilton
12.2021 - 08.2022
Sales Assistant Manager
Rent-A-Center
03.2021 - 10.2021
Home Health Nurse
Comfort Keepers
08.2020 - 03.2021
Operations Manager
Maid Brigade
04.2019 - 04.2020
Package Handler
FedEx
03.2019 - 04.2019
Mobile Expert
T-Mobile
11.2018 - 02.2019
Store Manager
Cricket Wireless
09.2016 - 07.2018
911 Dispatcher
Colleton County Sheriff's department
10.2014 - 01.2015
Guest Services Manager
Hampton Inn
02.2004 - 09.2014
Certified Nursing Assistant - undefined
Johnston County Community College
GED/High School diploma - undefined
Christian Cornerstone Correspondence Academy