KIMBERLI PALMER
Sanford,FL
Summary
Dedicated professional with experience in customer service, administrative support, and event coordination. Demonstrated expertise in managing phone and email inquiries, executing precise data entry, and maintaining confidentiality while assisting a diverse clientele. Currently pursuing the 6-20 All Lines Adjusters License in Florida, with completion expected by May. Eager to leverage skills and knowledge to transition into the workers' compensation field, bringing a strong commitment to excellence and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Wendover Management
Sanford, FL
02.2025 - 01.2026
- Designed and implemented interactive programs for children ages 5-12, enhancing community involvement and engagement.
- Oversaw receptionist operations to enhance visitor experience and streamline communication. Managed inquiries from prospective and current residents to foster positive relationships.
- Coordinate logistics for community events, ensuring smooth execution and resident participation.
Advisor II
Concentrix
Lake Mary, FL
09.2024 - 02.2025
- Vetted developer submissions for policy compliance; streamlined approvals by resolving technical, billing, and website issues.
- Optimized case management processes to deliver customized solutions for varied developer requirements.
- Employed advanced CRM tools to document client interactions while facilitating ongoing communication with multiple stakeholders.
English Teacher
EPIK Program
Mungyeong, South Korea
02.2022 - 02.2023
- Developed 22 weekly lesson plans aligned with textbooks for three schools, ensuring adaptability based on student progress and engagement.
- Implemented targeted instructional strategies and progress monitoring to enhance English-speaking test scores by 20%.
Unit Secretary/Social Services Assistant
Consulate Health Care
Lake Mary, FL
01.2021 - 06.2021
- Executed administrative functions, including call management, visitor and patient greeting, document filing into patient charts, appointment scheduling for over 15 daily appointments, and transportation coordination.
- Documented and analyzed new patient arrivals, patient requests, and departmental recommendations during daily meetings to enhance operational efficiency.
- Guided patients and families in understanding legal rights, entitlements, and available assistance related to health care responsibilities.
Education
Bachelor of Arts - Interdisciplinary Studies, Sociology and Anthropology
Florida International University
Miami, FL12.2020
Skills
- Verbal & Written Communication
- Client Case Management
- Proficient in Microsoft Suite
- Project Planning
- Effective Multi-Tasking
- Customer Support
- Medical Terminology
- Multi-System Navigation
- Collaborative Teamwork
Certification
- Teaching English as a Foreign Language, TEFL Fullcircle - 2020
- Administrative Procedures and Support in the Office, Alison - 2024
- Florida 6-20 All-Lines Adjuster License, AdjusterPro - Expected May 2026
Timeline
Activities Coordinator
Wendover Management
02.2025 - 01.2026
Advisor II
Concentrix
09.2024 - 02.2025
English Teacher
EPIK Program
02.2022 - 02.2023
Unit Secretary/Social Services Assistant
Consulate Health Care
01.2021 - 06.2021
Bachelor of Arts - Interdisciplinary Studies, Sociology and Anthropology
Florida International University