Shanique Phillips
Euless,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Experienced with coordinating schedules and managing data entry tasks. Utilizes organizational and communication skills to ensure smooth operations. Knowledge of resource management processes and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Investor Services Representative
U.S Energy
Fort Worth, TX
02.2023 - 03.2026
- Managed investor inquiries and provided timely, accurate information regarding account status and transactions.
- Assisted in processing investment transactions, ensuring adherence to compliance regulations and company policies.
- Streamlined communication processes with clients, improving response times and customer satisfaction ratings.
- Maintained detailed records of client interactions and transactions, ensuring data accuracy and confidentiality.
- Discussed financial options with clients and provided informed suggestions.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Assisted clients with account maintenance, including updating personal information and processing financial transactions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Medical Sales Representative
A1 Diabetes & Medical Supply
Memphis, TN
03.2020 - 09.2022
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Provided exceptional customer service by addressing concerns promptly and offering tailored solutions, fostering customer loyalty.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
Collections Agent
Recovery Remedies
Memphis, TN
04.2019 - 02.2020
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Front Desk Receptionist
The Guesthouse At Graceland
Memphis, TN
10.2016 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Post-Degree Certificate - Office Software
Tennessee College of Applied Technology
Memphis, TN10.2016
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Client relations
Professional telephone demeanor
Microsoft outlook
Follow-up skills
Product knowledge
Order processing
Documentation
Administrative support
Microsoft Office Suite
Microsoft PowerPoint
Data collection
Customer relationship management (CRM)
Prioritization
Staff training
Building rapport
Clerical support
Spreadsheets
Compliance
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Investor Services Representative
U.S Energy
02.2023 - 03.2026
Medical Sales Representative
A1 Diabetes & Medical Supply
03.2020 - 09.2022
Collections Agent
Recovery Remedies
04.2019 - 02.2020
Front Desk Receptionist
The Guesthouse At Graceland
10.2016 - 01.2019
Post-Degree Certificate - Office Software
Tennessee College of Applied Technology