Whitney Booze
DST
Olathe,KS
1
Certification
13
years of professional experience
Dedicated Professional poised to leverage interpersonal skills, effective time management, and problem-solving expertise in a challenging full-time role. Guided teams and managed complex projects to achieve strategic objectives while developing efficient processes aligned with organizational goals. Committed to contributing to team success and advancing organizational objectives.
Work History
Investor Services Representative
1 Year 2 Months- Resolved complex investor inquiries regarding statements, distributions, and account maintenance.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- Processed shareholder account transactions with accuracy, ensuring compliance with transfer agency procedures.
- Verified account information and documented interactions using investor services systems.
- Coordinated service requests across operations teams to support timely issue resolution.
- Trained newer representatives on investor service protocols and quality expectations.
- Identified process gaps and recommended workflow improvements to reduce handling errors.
- Maintained confidential shareholder records while supporting high-volume service operations.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
Certified Medical Assistant
2 Years 3 Months- Administered injections, specimen collection, and basic procedures while maintaining clinical protocols.
- Performed patient intake, vital signs, and medical history documentation with accuracy and consistency.
- Coordinated appointment scheduling, referrals, and follow-up communication to support smooth patient flow.
- Prepared exam rooms, sterilized instruments, and maintained clean, organized clinical workspaces.
- Updated electronic medical records, verified information, and routed messages to appropriate care teams.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
CNA - Certified Nursing Assistant
2 Years 1 Month- Provided direct resident care in rehabilitation and long-term care settings, supporting daily comfort and dignity
- Monitored vital signs and reported condition changes promptly to nursing staff
- Assisted residents with bathing, dressing, grooming, toileting, and mobility needs
- Supported safe transfers using gait belts, lifts, and proper body mechanics
- Documented care activities accurately to maintain timely resident records
- Followed infection control and sanitation protocols to protect resident safety
- Collaborated with nursing team to deliver consistent care plans and responsive support
- Mentored new CNAs on resident care routines, safety practices, and unit expectations
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Chef
3 Years 7 Months- Supervised prep station workflow to ensure timely mise en place for service
- Trained kitchen staff on recipe standards, knife safety, and proper food handling
- Coordinated daily production lists to maintain consistent ingredient availability
- Monitored sanitation and temperature controls to support food safety compliance
- Prepared sauces, vegetables, proteins, and garnishes according to recipe specifications
- Streamlined inventory rotation using FIFO practices to reduce spoilage
- Collaborated with chefs and line cooks to resolve rush-service bottlenecks
- Inspected prep quality and portion consistency before line delivery
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
- Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
- Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
- Coordinated with front-of-house staff to address any service-related issues promptly, contributing to overall guest satisfaction levels consistently maintained throughout tenure at establishment concerned hereunder henceforth therewithal.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Exhibited flexibility in adapting to menu changes and special event preparations as needed, ensuring a seamless dining experience for all guests involved therein.
- Participated in regular staff meetings to discuss areas of improvement, leading to increased overall performance levels within the kitchen team.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
Dietary Aide
2 Years 1 Month- Prepared therapeutic and regular meals according to diet orders and sanitation standards.
- Delivered trays promptly while verifying special meal modifications and patient preferences.
- Sanitized dining areas, carts, and equipment to maintain safe Delivered food to elderly residents-service conditions.
- Assisted kitchen staff with food portioning, stocking, and meal assembly tasks.
- Followed infection-control procedures during food handling, transport, and Cleaned dining area after serviceup activities.
- Monitored food temperatures and label accuracy to support meal safety and compliance.
- Responded to resident requests courteously while maintaining efficient meal service flow.
- Coordinated with nursing staff to ensure timely delivery of correct dietary accommodations.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in a commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Assistant Chef
2 Years 2 Months- Prepared fresh salads using high-quality ingredients for customer satisfaction.. Presented desserts attractively on plates to enhance visual appeal for customers., prep items, catering for meetings and parties
- Trained kitchen staff to perform various preparation tasks under pressure.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Met dietary requirements for diverse clientele by providing customized meal options.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Make salads Plate desserts, prep items, catering for meetings and parties.
Customer Service Representative
3 Months- Coordinated delivery updates with operations teams to address transit exceptions.
- Documented service requests accurately to maintain complete customer account histories.
- Explained shipping options, policies, and tracking details in clear professional language.
- Investigated missing or delayed packages and routed cases to appropriate departments.
- Managed high-volume calls while maintaining consistent service quality and response times.
- Trained new representatives on procedures, systems, and customer communication standards.
- Identified recurring service issues and recommended process improvements for faster resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Associate/Customer Service
2 Years 2 Months- Delivered friendly customer service, resolved questions, and supported positive shopping experiences.
- Processed sales transactions accurately using register systems and handled returns with professionalism.
- Merchandised fitting rooms, sales floor, and endcaps to maintain organized product presentation.
- Replenished merchandise from stockroom, folded apparel, and maintained full sales floor availability.
- Executed price changes, markdowns, and ticketing to support accurate store presentation.
- Monitored fitting rooms and sales floor activity to help reduce loss and improve safety.
- Trained new associates on store policies, service standards, and daily operational procedures.
- Assisted teammates during peak traffic, improving checkout flow and customer wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Phelbotomist/Customer Service Representative
2 Years 5 Months- Performed venipuncture procedures with strict adherence to donor safety and infection-control standards.
- Monitored donor responses during collection and responded quickly to adverse reactions.
- Prepared collection equipment, supplies, and stations to support efficient donor throughput.
- Verified donor eligibility, identity, and screening results before plasma collection.
- Documented collection details accurately in compliance with SOPs and regulatory requirements.
- Maintained sterile technique and organized work areas to reduce contamination risk.
- Assisted team members with donor flow, station readiness, and process consistency.
- Trained new staff on collection procedures, safety practices, and quality expectations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Associate - COOKING
Associate of Arts - culinary
Skills
Customer Service
Call Center
Client support
Culinary arts
Client Account Management
Food prep
Investor Support
Regulatory Compliance
Team supervision
Service Coordination
Customer Retention
Kitchen management
Kitchen operations
Food production
Certification
Culinary Arts, Present, CNA, January 2021 to Present, BLS Certification, August 2023 to Present
Additional Information
Team work, Organization, Dependable, Problem Solving Skills, Hard working, Customer Service, Multitasking, Good Communication Skills, team builder.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Investor Services Representative
DST
05.2025 - 07.2026Read More
Certified Medical Assistant
Morning Side Place
02.2023 - 05.2025Read More
CNA - Certified Nursing Assistant
Overland Park Center for Rehabilitation and Nursing
01.2021 - 02.2023Read More
Chef
Maggiano's Little Italy
06.2017 - 01.2021Read More
Customer Service Representative
UPS
10.2015 - 01.2016Read More
Dietary Aide
Life Care Centers of America
07.2015 - 08.2017Read More
Assistant Chef
Lee Summit Country Club
03.2014 - 05.2016Read More
Sales Associate/Customer Service
Ross Dress For Less
07.2013 - 09.2015Read More
Phelbotomist/Customer Service Representative
CSL Plasma
03.2013 - 08.2015Read More
Grandview High School
Associate of Arts from culinary
Read More
Lecole Culinaire
Associate from COOKING
Read More