SHANIQUE WILLIAMS
cna
Minneapolis,MN
Summary
Skilled in managing front office functions, including Customer service, patient appointments billing, collections, And records management. Currently seeking to take the next Career step in Heath administration with a respected organization Dedicated to providing high-level care to diverse patient populations.
Overview
14
14
years of professional experience
Work History
Personal Care Assistant
Midwest Home Health Care
Minneapolis, MN
08.2011 - Current
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client's nutritional needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Customer Service Representative
Icore Networks
Plymouth, MN
02.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered a constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
Customer Service Representative
PSB Collections
Anoka, MN
07.2017 - 07.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details. and taking credit and debit card payments over the phone for collections.
Appointment Coordinator
Allina Health
Coon Rapids, MN
07.2012 - 03.2013
- Scheduled appointments for customers in person or over telephone
- Assessed customer needs and responded to customer emails and calls
- Directed telephone calls to appropriate parties
- Called and rescheduled appointments for clients
- Entered daily data in computer systems and documented office activities.
Education
High School Diploma -
St.louis Park High School
06.2011
Skills
- Data collection
- Collection
- Patient Demographics
- HIPAA
- Customer service
- Ability to Lift Clients
- Service Documentation
- Personal Care Assistance
- Diet and Nutrition
Timeline
Customer Service Representative
Icore Networks
02.2020 - 02.2021
Customer Service Representative
PSB Collections
07.2017 - 07.2018
Appointment Coordinator
Allina Health
07.2012 - 03.2013
Personal Care Assistant
Midwest Home Health Care
08.2011 - Current
High School Diploma -
St.louis Park High School