SHANIQUE WILLIAMS
Minneapolis,MN
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
Work History
Nursing Assistant
Allina Health
Minneapolis, MN
01.2023 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Personal Care Assistant
Midwest Home Health Care
Minneapolis, MN
08.2011 - Current
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client's nutritional needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Customer Service Representative
Icore Networks
Plymouth, MN
02.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered a constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
Customer Service Representative
PSB Collections
Anoka, MN
07.2017 - 07.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- taking credit and debit card payments over the phone for collections.
Appointment Coordinator
Allina Health
Coon Rapids, MN
07.2012 - 03.2013
- Scheduled appointments for customers in person or over telephone
- Assessed customer needs and responded to customer emails and calls
- Directed telephone calls to appropriate parties
- Called and rescheduled appointments for clients
- Entered daily data in computer systems and documented office activities.
Education
High School Diploma -
St. Louis Park High School
St.Louis Park, MN06.2011
Skills
- Data collection
- Collection
- Patient Demographics
- HIPAA
- Customer service
- Service Documentation
- Personal Care Assistance
- Patient Care
- Electronic Charting
- Client documentation
- Documenting behaviors
- Dementia and Alzheimer's knowledge
Timeline
Nursing Assistant
Allina Health
01.2023 - Current
Customer Service Representative
Icore Networks
02.2020 - 02.2021
Customer Service Representative
PSB Collections
07.2017 - 07.2018
Appointment Coordinator
Allina Health
07.2012 - 03.2013
Personal Care Assistant
Midwest Home Health Care
08.2011 - Current
High School Diploma -
St. Louis Park High School