Summary
Overview
Work History
Education
Skills
Timeline
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Shaniquea Boyles

Sun Valley

Summary

Proven ability to enhance client well-being through personalized care plans and emotional support, while ensuring compliance with HIPAA regulations. Committed to improving patient outcomes and fostering effective communication within healthcare teams.

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Overview

8
8
years of professional experience

Work History

Care Provider

Aveanna Heathcare
10.2022 - 10.2023
  • Assisted clients with daily activities, ensuring comfort and safety.
  • Learned and followed care plans to meet individual needs effectively.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained cleanliness and organization in living spaces for health standards.

IHSS Care Provider

IHSS In Home Support Services
02.2019 - 05.2022
  • Assisted clients with daily living activities, enhancing independence and quality of life.
  • Developed personalized care plans tailored to individual client needs and preferences.
  • Monitored health conditions, reporting changes to healthcare professionals for timely intervention.
  • Collaborated with family members to ensure effective communication regarding care strategies.
  • Advocated for client rights and needs within the healthcare system, promoting access to resources and services.

Patient Service Representative II

Cedar Sinai Network
05.2016 - 09.2018
  • Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
  • Managed patient inquiries, providing accurate information and resolving issues promptly.
  • Collaborated with healthcare providers to streamline patient communication processes.
  • Implemented electronic health record systems, enhancing data accuracy and accessibility.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Medical Records and Health Information Technician

Medical Professional Staffing
12.2015 - 05.2016
  • Managed electronic health records systems to ensure compliance with healthcare regulations.
  • Streamlined patient data retrieval processes, enhancing operational efficiency and accuracy.
  • Trained new staff on health information management practices and electronic record-keeping tools.
  • Conducted regular audits of medical records to maintain data integrity and identify discrepancies.
  • Collaborated with healthcare providers to improve documentation standards and workflow procedures.

Education

High School Diploma -

Carson Christian High School
Carson, CA
05-1999

Skills

  • Appointment coordination
  • Direct patient care
  • Activity supervision
  • Emotional support
  • Family education
  • Healthcare coordination
  • Transportation assistance
  • Medical office administration
  • Medical records management
  • HIPAA compliance
  • Multitasking and organization
  • Progress documentation

Timeline

Care Provider

Aveanna Heathcare
10.2022 - 10.2023

IHSS Care Provider

IHSS In Home Support Services
02.2019 - 05.2022

Patient Service Representative II

Cedar Sinai Network
05.2016 - 09.2018

Medical Records and Health Information Technician

Medical Professional Staffing
12.2015 - 05.2016

High School Diploma -

Carson Christian High School

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Shaniquea Boyles