Shanique T Wright Wong
Jefferson City,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Payroll Manager
Ultimate Hospitality Services
05.2024 - 09.2025
- Calculated deductions and processed payroll for employees.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Reviewed time records for employees to verify accuracy of information.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Coordinated new hire and termination processes to facilitate smooth operations.
Accountant's Assistant
SRA Services LLC
11.2019 - 06.2023
- Provided comprehensive training for new team members, successfully integrating them into the accounting department and ensuring a smooth transition into their roles.
- Safeguarded company assets by maintaining an accurate fixed asset register, including depreciation calculations and regular verification checks.
- Enhanced internal audit procedures through the meticulous review of financial records, identifying areas for improvement and suggesting corrective actions.
- Performed monthly bank reconciliations to maintain accuracy of financial data and prevent potential issues.
Gate Service Agent
Ajas Ltd, Sangster's International Airport
04.2014 - 04.2015
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Coordinated with baggage handlers to guarantee proper luggage placement on flights.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
- Verified identification documents, maintaining strict security protocols at all times.
Bank Teller
Apex Financial
05.2009 - 07.2012
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Reservations Agent
E-Services
01.2008 - 12.2009
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Customer Service Representative
Northwest Airlines
02.2003 - 06.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Business Admin And Management
Montego Bay Community College
Alice Eldemire Drive06-2002
High School Diploma -
Montego Bay High School
Union Street, Montego Bay Jamaica06-1999
Skills
- Bookkeeping skills
- Expense reimbursements
- New hire processing
- Data entry
- Payroll processing
Timeline
Payroll Manager
Ultimate Hospitality Services
05.2024 - 09.2025
Accountant's Assistant
SRA Services LLC
11.2019 - 06.2023
Gate Service Agent
Ajas Ltd, Sangster's International Airport
04.2014 - 04.2015
Bank Teller
Apex Financial
05.2009 - 07.2012
Reservations Agent
E-Services
01.2008 - 12.2009
Customer Service Representative
Northwest Airlines
02.2003 - 06.2007
Associate of Science - Business Admin And Management
Montego Bay Community College
High School Diploma -
Montego Bay High School