Shaniquie Brown
Natchitoches,LA
Summary
Results-driven leader with a strong background in sales, customer service, and team support. Proven ability to drive performance, coach team members, and improve customer experience. Skilled in communication, problem-solving, and meeting key metrics in fast-paced environments. Committed to building high-performing teams and delivering consistent results.
Overview
8
8
years of professional experience
Work History
Sale Specialist
VXI Global Solutions LLC
12.2021 - Current
- Engage with customers to understand needs and recommend appropriate products/services
- Meet and exceed sales targets and performance metrics
- Provide excellent customer service and resolve customer concerns
- Maintain product knowledge to effectively educate customers
Pharmacy Clerk Leader
CRx Specialty Pharmacy
Natchitoches La
01.2018 - 11.2021
- Assisted customers with prescriptions and general inquiries
- Led and supported team members in daily operations
- Ensured accuracy in data entry and prescription handling
- Maintained organization and compliance with pharmacy procedures
- Led daily team operations and provided guidance to staff members
- Trained and supported new employees to ensure efficiency and accuracy
- Maintained compliance with procedures while ensuring high-quality customer service
- Resolved customer concerns and improved overall workflow
Education
High School Diploma -
Natchitoches Central High School
Skills
Strong Verbal & Written Communication
Active Listening
Customer Engagement
Relationship Building
Sales & Upselling
Customer Service Excellence
Call Center Metrics (AHT, CSAT, Service Level, Occupancy)
Issue Resolution
Time Management & Multitasking
Timeline
Sale Specialist
VXI Global Solutions LLC
12.2021 - Current
Pharmacy Clerk Leader
CRx Specialty Pharmacy
01.2018 - 11.2021
High School Diploma -
Natchitoches Central High School