Shanise Carroll
Florissant,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Medstar
08.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Childcare Director
Rescue Moms Childs Development Center
05.2016 - 06.2021
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Operated Van to transport children back and forth to school and field trips
Customer Service Representative
Parallon Healthcare
03.2014 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Child Care
Saint Louis Community College
St Louis, MO06.2016
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
Certification
- CPR and First Aid Training - 2023
- Director Certificate-2018
Timeline
Caregiver
Medstar
08.2022 - Current
Childcare Director
Rescue Moms Childs Development Center
05.2016 - 06.2021
Customer Service Representative
Parallon Healthcare
03.2014 - 04.2016
Associate of Science - Child Care
Saint Louis Community College