Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanise Carroll

Florissant,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver

Medstar
08.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Childcare Director

Rescue Moms Childs Development Center
05.2016 - 06.2021
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Operated Van to transport children back and forth to school and field trips

Customer Service Representative

Parallon Healthcare
03.2014 - 04.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Science - Child Care

Saint Louis Community College
St Louis, MO
06.2016

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Dependable and Responsible

Certification


  • CPR and First Aid Training - 2023
  • Director Certificate-2018

Timeline

Caregiver

Medstar
08.2022 - Current

Childcare Director

Rescue Moms Childs Development Center
05.2016 - 06.2021

Customer Service Representative

Parallon Healthcare
03.2014 - 04.2016

Associate of Science - Child Care

Saint Louis Community College

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Shanise Carroll