Shanise Flowers
Patient Financial Counselor
Relocating To Dallas Texas
Summary
Seasoned healthcare professional with over 16 years of experience in clinical and administrative settings, specializing in patient financial services and revenue cycle operations. Proficient in managing EHR-integrated financial records, conducting insurance verifications, and designing customized repayment solutions. Skilled in guiding patients through the financial assistance application process, including eligibility screening and submission using tools like Search America. Known for balancing precision and empathy, with proven strengths in leadership, problem-solving, and improving financial outcomes while supporting patient satisfaction.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Patient Financial Counselor
St. Luke's University Health Network
11.2022 - Current
- Process 1000+ applications with a 70% approval rate according to HRSA requirements
- Claims adjustments
- Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
- Educated patients on available financial assistance programs, increasing their access to necessary healthcare services.
- Coordinated with external collection agencies on delinquent accounts, ensuring sensitive handling of patient financial situations.
Medical Assistant
St. Luke's University Health NetworkBeth
01.2021 - 11.2022
- Maintain 100% accuracy in clinical documents and patient scheduling
- Assist in training 5+ new staff, influencing team work and HIPAA knowledge
- Administrating medications and performed routine lab tests, increasing patient treatment efficiency by 88%
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Nursing Assistant
Good Shepherd Rehabilitation
01.2010 - 01.2021
- Assisted patients with daily activities, improving comfort, and quality of life through personalized care
- Reduced emergency incidents by 45% through proactive risk assessments
- Meet with patients and their family to discuss the financial impact of medical bills and offer solutions
- Proficient in navigating EHR/EMR systems and data analytics tools
Education
Associate of Arts - Business Administration And Management
Lehigh Carbon Community College
Schnecksville, PA 05.2001 -
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Manchester, NH 05.2001 -
Skills
Claims management
Certification
Notary Public
Timeline
Patient Financial Counselor
St. Luke's University Health Network
11.2022 - Current
Medical Assistant
St. Luke's University Health NetworkBeth
01.2021 - 11.2022
Certified Nursing Assistant
Good Shepherd Rehabilitation
01.2010 - 01.2021
Associate of Arts - Business Administration And Management
Lehigh Carbon Community College
05.2001 -
Bachelor of Science - Health Care Administration
Southern New Hampshire University
05.2001 -
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