Sha'Nise Johnson
Miami,FL
Summary
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
14
14
years of professional experience
Work History
Transit Bus Operator
Miami Dade Transit
04.2022 - 02.2025
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Technician
United States Post Office
01.2017 - 08.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Behavior Assistant
MACtown
11.2010 - 09.2016
- Promoted self-regulation skills among students by teaching coping strategies and problem-solving techniques.
- Facilitated small group activities that fostered positive peer interactions and cooperative learning experiences.
- Implemented crisis prevention measures, de-escalating situations before they escalated into larger issues.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-2009
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Route navigation
- Wheelchair securement
- Traffic laws compliance
Timeline
Transit Bus Operator
Miami Dade Transit
04.2022 - 02.2025
Technician
United States Post Office
01.2017 - 08.2022
Behavior Assistant
MACtown
11.2010 - 09.2016
High School Diploma -
Miami Northwestern Senior High School
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