Shanise Stevens
El Mirage,AZ
Summary
Healthcare professional with 20 plus years as a Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. A healthcare professional with a broad knowledge of front and back office skills, billing, and coding including insurance verification, customer service, patient education, scheduling appointments and preparing patient charts. These skills and much more result in an oriented professional with an excellent record of contributions and accomplishments through creative thinking, problem-solving, and team building.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Account Receivable Specialist Private Pay
Omnicare, a CVS Health Company
Phoenix , AZ
01.2019 - Current
- Respond promptly to customer requests
- Accurately document, research and resolve customer service issues
- Effectively manage high-volume of inbound and outbound customer calls
- Complete weekly reports for accounts delinquent 91 days past due
- Work closely with delinquent account holders to collect and reconcile accounts
- Investigate billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Routinely contacted account holders with balances over 31 days past due to resolve delinquencies
- Interface with customers to bring accounts current with suitable repayment plans
- Collect and enter payment data into the system, maintaining complete confidentiality and accuracy
- Maintain confidential documentation of patient information to stay compliant with federal regulations
- Meet or exceeded service and quality standards every review period
Patient Service Representative/Scheduler
Conifer Health
PHOENIX , AZ
05.2017 - 01.2019
- Document patient information obtained from interviews
- Provided patient education
- Accurately document, research and resolve customer service issues
- Effectively manage high-volume of inbound and outbound customer calls
- Manage customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Meet or exceeded service and quality standards every review period
- Work directly with four imaging centers and two hospitals to achieve maximum care for each patient
Medical Assistant/Charge Entry
Women's Wellness World, SC
Hazel Crest , IL 60429
08.2006 - 06.2016
- Well organized and efficient medical assistant with over 9 years dedicated to Women's Wellness World, OB/GYN practice
- Pre-Authorization, Billing and Coding, ensure accuracy in clients insurance claim
- Complete patient demographics including scheduling appointments, completing Family Medical Leave Act forms, Insurance Eligibility and Short Term Disability forms
- Ensure the practice\'s quality assurance and control programs
- Comply with HIPPA, CLIA and OSHA regulations; improve patient care/satisfaction
- Responsible for daily logs and inventory of facility and train new hire medical assistants
Medical Assistant Clerk
CW Health Care
Oakland , CA
01.1996 - 05.2001
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Interviewed patients to obtain medical information, weight and height measurements and vital signs as well as performing venipuncture, injections and ancillary tests
- Provided patient education
- Ensured safety and well-being of patients.
- Accurately recorded and reported test results according to established procedures
House Manager
Walker House
Oakland , CA
07.1996 - 11.1999
- Completed all daily living tasks to enhance the quality of life of patients with a primary diagnosis of HIV or AIDS
- Ensured safety and well-being of patients
- Helped residents with bathing, dressing, feeding, lifting and transferring
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Administered medications for HIV-positive patients.
Education
Diploma - Medical Assisting
Dickerson-Warren College
Concord, CA1997
Skills
- Patient-focused care
- Customer service award
- Experience in Microsoft Word, PowerPoint, Excel
- Internet Savvy
- Organized calendar management
- Medical Procedures including (records, billing and coding, patient education)
- EMR and other software knowledge (Amazing Charts software, Centricity, Phreesia, Updox, Cerner, Image Now, Scheduler Maximizer, Order Facilitator)
- Insurance Verification (AIM, Ecare and insurance companies)
- Completion of Family Medical Leave Act Forms, AFLAC and Short Term Disability Forms
- Patient evaluation/intervention
- Professional bedside manner
- CPR & FIRST AID Certification
- ICD 9 / ICD 10 knowledgeable
- Medical Aseptic Techniques
- Skilled in call center operations
- Accounts payable/receivable
- High risk accounts
Affiliations
Member, the Salvation Army Kroc Center, ChicagoMember, Beth Church of God in Christ, IndianaStudent Membership, American Health Information Management Association (AHIMA)
Certification
- Medical Assistant - Certification January 1997
Dickerson Warren College
- CPR certified through American Heart Association
References
Available upon request
Timeline
Account Receivable Specialist Private Pay
Omnicare, a CVS Health Company
01.2019 - Current
Patient Service Representative/Scheduler
Conifer Health
05.2017 - 01.2019
Medical Assistant/Charge Entry
Women's Wellness World, SC
08.2006 - 06.2016
House Manager
Walker House
07.1996 - 11.1999
Medical Assistant Clerk
CW Health Care
01.1996 - 05.2001
Diploma - Medical Assisting
Dickerson-Warren College
- Medical Assistant - Certification January 1997
Dickerson Warren College
- CPR certified through American Heart Association
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