ShaNita Allen
Round Rock,TX
Summary
Experienced in customer service with a strong background in high-volume call center operations, addressing Medicaid eligibility and status. Skilled in researching, resolving customer concerns and navigating multiple systems. Seeking a long-term opportunity in customer service with room for professional growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (remote/contract)
Texas Medicaid & Healthcare Partnership (TMHP)
Round Rock, Texas
11.2022 - 04.2026
- Answered inbound calls from Medicaid providers, addressing eligibility and benefits questions
- Referred callers to appropriate caseworkers, departments and resources
- Maintained confidentiality of sensitive information while ensuring accurate documentation and recordkeeping
Call Center Representative (Remote/Contract)
Texas Workforce Commission
Round Rock, Tx
04.2021 - 04.2022
- Responded to inbound calls in fast paced call center environment
- Assist customers with unemployment benefits, claims and appeals
- Researched account information and provided guidance on available assistance programs
Laundry Attendant (short-term)
Trinity Care Center
Round Rock, Tx
01.2021 - 04.2021
- Operated and monitored laundry equipment throughout washing and drying cycles to ensure proper cleaning for residents
- Maintained inventory of laundry supplies and documented adequate stock levels
- Folded and prepared clothing for proper distribution
Teacher Assistant
Shoreline Learning Tree
Round Rock, Tx
03.2020 - 01.2021
- Assisted with implementing daily lesson plans and coordinated activities
- Documented student progress; organized classroom learning areas to support a positive environment
- Interacted with students and parents to encourage communication, relationship-building and creativity
Education
High school diploma -
Del Valle High School
Del Valle, TX05-2007
Skills
- In-bound Call Handling
- Customer service
- Attention to detail
- Provider Relations
- Electronic Recordkeeping
- MS Office Word
- MS Office Excel
- Microsoft Outlook
Timeline
Customer Service Representative (remote/contract)
Texas Medicaid & Healthcare Partnership (TMHP)
11.2022 - 04.2026
Call Center Representative (Remote/Contract)
Texas Workforce Commission
04.2021 - 04.2022
Laundry Attendant (short-term)
Trinity Care Center
01.2021 - 04.2021
Teacher Assistant
Shoreline Learning Tree
03.2020 - 01.2021
High school diploma -
Del Valle High School