J. Nicole Tripp
Salt Lake City
Summary
Dynamic customer service professional with a proven track record at handeling inbound and out bound calls, excelling in problem resolution and customer relations. Skilled in data entry and conflict resolution, I enhanced customer loyalty through effective communication and empathy, driving satisfaction and repeat business. Adept at adapting to change and fostering team collaboration for improved service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Select Portfolio Servicing
Salt Lake City, UT
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed account information accurately using internal software systems.
- Assisted customers in understanding billing statements and payment options.
- Collaborated with team members to enhance service delivery and efficiency.
- Documented customer interactions to maintain accurate records and follow-up actions.
- Provided feedback on recurring issues to improve overall customer experience.
- Adapted quickly to changes in policies and procedures, ensuring compliance with company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Regonial Sales Manger
Banzai Vapirs LLC
Lakewood, WA
10.2016 - 04.2018
- Developed and implemented sales strategies to increase market share in competitive environments.
- Guided junior sales staff to strengthen team capabilities and expertise.
- Analyzed sales data to identify trends and adjust strategies accordingly for improved results.
- Cultivated client loyalty by fostering trust and delivering consistent value.
Education
High School Diploma - General Studies
Moriarty High School
Moriarty, NM05-2000
Skills
- Customer service
- Out bound call handling
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Customer relationship management (CRM)
- De-escalation techniques
- Customer education
Timeline
Customer Service Representative
Select Portfolio Servicing
04.2025 - Current
Regonial Sales Manger
Banzai Vapirs LLC
10.2016 - 04.2018
High School Diploma - General Studies
Moriarty High School