Shanita Anderson
Apple Valley,MN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Aluminum stripping
Inthermal
Lakeville
09.2022 - 08.2023
- Strip paint off metal with corrosive acid.
Airport Security
Allied Universal security
Bloomington
11.2021 - 09.2022
- Security shift manager at airport.
Assistant program manager
Opportunity partners Inc
Richfield
06.2019 - 05.2021
- Assistant house manager for group home providing adult care.
Direct support live In
Mary T Inc
Bloomington
09.2016 - 05.2021
- Provided direct support as Live In care for vulnerable adults.
Psych tech
Rudolph Community and Care
Shakopee
04.2016 - 09.2016
- Observed and documented patient status and reported patient complaints to the case manager
- Completed and submitted clinical documentation in accordance with agency guidelines
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets
- Provided transportation, assistance and companionship to clients
- Cleaned and organized patients' living quarters
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Facilitated games and other activities to engage clients
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Documented resident records on daily flow sheets
- Participated in the maintenance of safe conditions within the facility and other related areas
- Maintained a clean, orderly and well-stocked environment.
Cosmetologist
Fantastic Sam's
Bloomington
11.2015 - 02.2016
- Examined hair texture and condition to determine appropriate treatment
- Promoted and sold salon services and products
- Educated guests on proper hair care
- Set up workstation and treatment room with necessary products, equipment and supplies
- Promptly fielded all incoming phone calls and scheduled appointments
- Operated cash register to receive payments from customers
- Sanitized workstations and salon equipment for safety purposes
- Recommended home care hair regimens and treatments.
Cosmetologist
Fantastic Sam's
Richfield
06.2015 - 11.2015
- Promoted and sold salon services and products
- Educated guests on proper hair care
- Recommended home care hair regimens and treatments
- Examined hair texture and condition to determine appropriate treatment
- Used state-of-the-art techniques in coloring and treating hair
- Set up workstation and treatment room with necessary products, equipment and supplies
- Promptly fielded all incoming phone calls and scheduled appointments
- Operated cash register to receive payments from customers.
Teller
US Bank
Minneapolis
07.2012 - 10.2012
- Prevented store losses using awareness, attention to detail and integrity
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Excelled in exceeding daily credit card application goals
- Accurately balanced register 3x's during shift
- Received five stares for excellent customer service
- Proficiently demonstrated client confidentiality.
Registered Dental Assistant, Receptionist
Dr. John Williams DDS
Minneapolis
02.2007 - 04.2009
- Demonstrated experience working as an indispensable member of the dental health team Provided quality customer service to create a favorable first impression of the dental office to new customers and maintained trusted relationships with existing patients Accurately documented and filed patient records, sent bills, received payments, and coded all procedures to ensure accurate account of services Proven track record of ensuring documents are complete and accurate Handled and resolved customer inquiries and complaints in a helpful and professional manner.
Registered Dental Assistant, Float Assistant
Dr. James F. May DDS
New Hope
02.2004 - 02.2007
Inthermal
- Accurately traced Cephalometric x-rays Proficient at patient registration and scheduling Efficiently completed face bow transfers, tied and untied arch wires, completed base plate fabrication unsupervised Professionally provided chair-side assistance by handing instruments and materials to the dentist Professionally greeted all patients, developing a friendly, reassuring atmosphere.
Customer Service Representative
Marshals
Minneapolis
10.2003 - 02.2004
- Responsible for training new employees including balancing transactions, and handling a variety of tasks efficiently
- Manage money by balancing, and counting register with precision
- Design and organize shoe displays while maintaining restock of shoes
- Provided quality customer service to ensure a memorable experience.
Education
Associate of Science -
Empire Beauty school
Associate of Science -
Herzing Academy
Associate of Science -
Minnesota Herzing Lakeland Medical Dental Academy
Skills
- Maintenance
- Clinical documentation
- Vacuuming
- Dental assistant
- Payments
- Scheduling
- Fabrication
- Patient registration
- Retail sales
- Customer service
- Customer service oriented
- Customer inquiries
- Receptionist
- Cash register
- Hair care
- Customer service representative
- Credit card
- Therapy
- Sanitation
- Excellent communication skills
- Great organizational skills
- Organizational skills
- Strong communication skills
- Fast learner
- Problem-solving
- Team player
- Cash handling
- Cashier
- Charting
- Medical invoicing
- Home health aide
- Key accounts
- Healthcare
- Billing
- Learning centers
- Certifications and licenses found
References
References available upon request.
Timeline
Aluminum stripping
Inthermal
09.2022 - 08.2023
Airport Security
Allied Universal security
11.2021 - 09.2022
Assistant program manager
Opportunity partners Inc
06.2019 - 05.2021
Direct support live In
Mary T Inc
09.2016 - 05.2021
Psych tech
Rudolph Community and Care
04.2016 - 09.2016
Cosmetologist
Fantastic Sam's
11.2015 - 02.2016
Cosmetologist
Fantastic Sam's
06.2015 - 11.2015
Teller
US Bank
07.2012 - 10.2012
Registered Dental Assistant, Receptionist
Dr. John Williams DDS
02.2007 - 04.2009
Registered Dental Assistant, Float Assistant
Dr. James F. May DDS
02.2004 - 02.2007
Customer Service Representative
Marshals
10.2003 - 02.2004
Associate of Science -
Empire Beauty school
Associate of Science -
Herzing Academy
Associate of Science -
Minnesota Herzing Lakeland Medical Dental Academy
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