Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanita Hayes

Detroit

Summary

Dynamic Property Manager with a proven track record at Hayes Homes & Housing, enhancing sales by over 10% through effective marketing strategies. Skilled in tenant screening and exceptional communication, I excel in fostering strong resident relations while ensuring property excellence and compliance with fair housing laws.

Overview

25
25
years of professional experience

Work History

Property Manager

Meri Management
Dearborn
01.2022 - Current
  • Handled over 100 tenant complaints promptly and appropriately, calling in repairmen, and other support services within 6 months of service time with company.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Regional Property Manager

Hayes Homes & Housing
01.2000 - 01.2022
  • Responsible for all aspects of apartments leasing including showing apartments, taking applications and deposits, qualifying prospects, making credit checks, verifying employment and landlord references and preparing leases.
  • Monitor and evaluate effectiveness of all advertising and marketing materials, increasing sales by over 10%.
  • Managed over 50 client calls per day, improving resident and staff relations.
  • Hire, train, and terminate employees in accordance with company’s policy.
  • Established and inspected inventory, vacant units, common hallways, laundry rooms and grounds to ensure for good repair cleanliness and curb appeal.
  • Prepared and increased operating budget, specifically as it pertains to revenue goals.

Education

Psychology

Eastern Michigan University
Ypsilanti, MI

Skills

  • Sales and Marketing
  • Property Management Software Understanding
  • Landscaping and Grounds Maintenance
  • Exceptional Oral and Written Communication Skills
  • Microsoft Office
  • Administrative Leadership
  • Tenant Screening
  • Background Check Investigations
  • Fair Housing Laws Knowledge
  • Creative and Adaptable
  • Community Outreach Programs
  • Screening Processes
  • Staff Meetings
  • Leasing and Sales
  • Multi-Family Property Management

Timeline

Property Manager

Meri Management
01.2022 - Current

Regional Property Manager

Hayes Homes & Housing
01.2000 - 01.2022

Psychology

Eastern Michigan University

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