Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shanita Hunter

Saltillo,MS

Summary

An expert in facilitating training initiatives, orientation and onboarding, top talent acquisition support, regulatory compliance, benefits administration, risk management, staff coaching operational planning, diversity and employee relations. Has a high level of integrity and strong work ethic and is looking to use this management skill to help the company grow in the future. With over 4 years of experience executing system upgrades, project management, process improvement's, complex problem solving and troubleshooting. A meticulous and adaptable oil and gas information technology specialist.

Work History

Customer Service Representative

Sitel
Virtual, Virtual
  • Keep accurate and current customer account data with manual from processing and digital information updates.
  • Made proposals
  • Kept work area clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Provided superior customer experience in order to build a loyal customer base.

Customer Service Representative

Humana
Virtual, Virtual
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • I managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
  • To avoid on-hold wait times, I answered customer calls with sense of urgency.
  • I gained business relationships with customer by paying attention to their needs and wants.

Education

Columbus High School
Columbus, MS
05.2005

Skills

  • Customer Service
  • Credit Card Processing
  • MS Office proficiency
  • Sale Expertise
  • Technical Support
  • Understanding Customer Needs
  • Gap gun certified programmer
  • Technical Support
  • Understanding Customer Needs
  • Attention to Detail
  • Technical Support
  • Understanding Customer Needs
  • Multitasking Abilities
  • Technical Support
  • Understanding Customer Needs
  • Decision-Making

Timeline

Customer Service Representative

Sitel

Customer Service Representative

Humana

Columbus High School

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Shanita Hunter