Shanita R. Lee
Evansville,IN
Summary
Master of Health Administration graduate with 3.7 GPA. Also, I work as a community/ministry leader in partnership with organizations to connect, build rapport and serve leadership as well as the clients/members of those organizations to assess and provide support that satisfies the necessary and individual community and company needs. In addition, I have experience providing excellent customer service through delightful interactions with patients and/or families. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager Associate
Deaconess Midtown Hospital
Evansville, IN
04.2024 - Current
- Demonstrate knowledge and skills to provide clerical and supportive assistance of a specialized, administrative, and/or complex nature to Case Management Services Department and customers.
- Demonstrate an ability to be patient focused and willing to interact with patients, clinical staff, physicians, and the public in the inpatient hospital rooms and units.
- Demonstrate the staff requirements as specified in the Case Management Scope of Service, and complete the Case Management Department’s specific competencies, and meet/exceed the standards as identified in the criteria based performance appraisal.
- Prepare regulatory notices for patients, delivers and explains documents, obtains signatures from patients and/or family accordingly.
- Collaborate with the floor care team to ensure timely delivery of regulatory notices while demonstrating persistence and ability to act autonomously to ensure the job is complete.
- Insurance authorizations.
Compliance Specialist
Progressive Health
Evansville, IN
12.2023 - 03.2024
- Monitor compliance activities across various facilities.
- Prepare reports on various compliance tasks, such as housekeeping logs, chemical inventory, medication inspections.
- Assign and track compliance training for employees.
- Conduct provider licensure checks and maintain records.
- Participate in documentation reviews and on-site rounding.
- Assist with medical record requests.
- Provide comprehensive support to the Compliance Department.
- Perform other duties assigned
Patient Experience Specialist (PES)
Progressive Health at Deaconess
Newburgh, IN
08.2022 - 12.2023
- Incoming referral and visit management.
- Insurance information management.
- Copay/ coinsurance collection.
- Patient interactions and patient management
- Phone Management
Receptionist
Ascension St. Vincent Breast Center
Newburgh, IN
09.2021 - 08.2022
- Receive, screen, route and respond to incoming telephone calls.
- Take accurate messages and ensure timely delivery.
- Perform additional clerical duties as assigned
- Schedule patients for Biopsy appointments.
Education
Master of Science - Leadership Concentration
University of Southern Indiana (USI)
Evansville, IN12.2022
Bachelor of Science - Health Services Health Administration
University Southern Indiana
Evansville, IN05.2021
Skills
- Medical records
- Hospital experience
- Insurance Verification
- Medical Scheduling
- Typing
- Medical Terminology
- Leadership
- EMR Systems
- Customer service
- Medical office experience
- Front desk
- Clerical
Certification
- Driver's License
- December 2019 to October 2026
Community Engagement
- Youth Care Center (YCC), Evansville, IN, 2016 to Present
- Congregations Acting for Justice & Empowerment (CAJE), Evansville, IN, 2024 to Present
Links
www.linkedin.com/in/shanita-lee
Timeline
Case Manager Associate
Deaconess Midtown Hospital
04.2024 - Current
Compliance Specialist
Progressive Health
12.2023 - 03.2024
Patient Experience Specialist (PES)
Progressive Health at Deaconess
08.2022 - 12.2023
Receptionist
Ascension St. Vincent Breast Center
09.2021 - 08.2022
Master of Science - Leadership Concentration
University of Southern Indiana (USI)
Bachelor of Science - Health Services Health Administration
University Southern Indiana