Shanita Morgan
Redford,MI
Summary
Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications, and working with team members to bring to life high-quality products for customers. Good planner and problem-solver with in-depth understanding of consumer products. Ready to offer 16 years of experience and take on a dynamic new position.
Overview
18
18
years of professional experience
Work History
Product Owner
T-Mobile
Westland, MI
01.2021 - Current
- Utilized product knowledge and front-line experience to support Product and Technology teams and collaborate with stakeholders to improve products.
- Increasing product approval rating by .89 stars from 4.01 to 4.9 within two months
- Used app reviews and email engagement to identify customer pain points; while working with product partners, engineering, and stakeholders through effective written communication to find solutions
- Proactively identify opportunities that drive efficiencies within product spaces.
- Coordinated multiple meetings for Product Partners and Stakeholders to communicate, obstacles, and facilitate steps to increase daily productivity and customer experience.
- Oversaw entire product deployments from vision and creation to rollout and delivery
- Coordinated with software developers to create custom applications and trackers to achieve client goals
Retail Manager
T-Mobile
Westland, MI
04.2006 - Current
- Managed store operations, reporting functions, and ensuring adherence to audit compliance processes, policies, and procedures
- Tracked and analyzed weekly sales reports in order to capitalize on revenue and minimize expenses
- Facilitated in-store onboarding for new hires and directly taught top selling techniques utilizing customer interaction models.
- Created positive work environments by using emotional intelligence and provided developmental coaching.
- Adeptly managed high volume location with 4,000/mo Footsteps, achieving 8% consumer conversion (Company average: 6%)
- Contributing to upgrading store tier status to High Volume in 2021 based on 2020 KPI performance.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Masters degree of Human - Resource Management
University of Arizona (GC)
Chandler, AZ06.2021
Bachelors Degree of Business Administration -
Ashford University
San Diego, CA02.2018
Skills
- Project Management
- Detail-Oriented Technical Writing
- File-Sharing Systems
- Knowledge of MS Office
- JIRA
- MS Power BI
- Google Workspace
- Microsoft Teams
- Emotional Intelligence
- Predictive and Preventive Maintenance
- Functional and Business Requirements
- Story Progression
Timeline
Product Owner
T-Mobile
01.2021 - Current
Retail Manager
T-Mobile
04.2006 - Current
Masters degree of Human - Resource Management
University of Arizona (GC)
Bachelors Degree of Business Administration -
Ashford University
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