Shanita Reed
Call Center Coordinator
Lawrenceville,Ga
Summary
Manager in Training Talented professional manager seeking to fill an executive role.
Overview
23
23
years of professional experience
Work History
Shanita Reed, US BANK
06.2000 - Current
- Filed claims for customers whose accounts have been compromised due to fraud or a breach from a merchant that the customer has used in the past
Front End Lead Supervisor
Shanita, S Club
05.2020 - Current
- Managed the front cashiers as well as cart pushers to make sure that the front end was fully staffed and all of the check out lines had cashier as well as runners .Also coached the cashiers and cart pushers on improvement and also training them for their upcoming roles
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased retail space by Number square feet by improving gross profits by Number%.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Store Manager
Shanita Reed
11.2017 - 05.2021
- Helping customers find the correct device and phone service to fit their needs .Also troubleshooting devices that are not working or need to be activated
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Customer Service Manager
Shanita Reed
03.2002 - 07.2016
- Walmart
- Worked in back room training the ims team on how to can merchandise in and out of the bins that are overstock after the truck has been unloaded.My job also included to audit the bins to make the counts are correct
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
Education
Associates - Business
East Central Technical College
Douglas, GA08.2004
High School Diploma -
Coffee High School
Skills
- Special Assignments
- Effective Planning
- Waste Transport
- Conflict Management
- Maintaining Clean Work Areas
- Accounting Records
- Refunds Exchanges and Adjustments
- Problem-Solving Skills
- Corrective Actions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Languages
English
Full Professional
Timeline
Front End Lead Supervisor
Shanita, S Club
05.2020 - Current
Store Manager
Shanita Reed
11.2017 - 05.2021
Customer Service Manager
Shanita Reed
03.2002 - 07.2016
Shanita Reed, US BANK
06.2000 - Current
Associates - Business
East Central Technical College
High School Diploma -
Coffee High School
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