Summary
Overview
Work History
Education
Skills
Timeline
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Shanita Smiley

Saraland,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Experience Agent

Verizon Wireless
09.2022 - Current
  • Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Sales Associate

Dollar General
05.2022 - 08.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.

Customer Service Account De-Escalation Supervisor

Results Companies
05.2019 - 05.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Patient Safety Companion

Infirmary Health Systems
11.2020 - 02.2022
  • Enhanced patient safety by conducting thorough and regular room checks, ensuring a secure environment.
  • Promoted infection control practices by maintaining cleanliness standards in the patient''s environment and adhering to hand hygiene protocols.
  • Supported clinical staff in maintaining a safe environment, promptly reporting any potential hazards or concerns.
  • Reduced risk of falls for patients through consistent monitoring and assistance with mobility tasks.

Education

GED -

Bishop State Community College
Mobile, AL

Bachelor of Science - Business With Human Resources

Pearson Online Academy
Texas
06.2027

Skills

  • Complaint Handling
  • Call center experience
  • Conflict Management
  • Call Control
  • Upselling
  • Customer service excellence
  • Problem-Solving
  • Multitasking
  • Computer Skills

Timeline

Customer Experience Agent

Verizon Wireless
09.2022 - Current

Sales Associate

Dollar General
05.2022 - 08.2022

Patient Safety Companion

Infirmary Health Systems
11.2020 - 02.2022

Customer Service Account De-Escalation Supervisor

Results Companies
05.2019 - 05.2022

GED -

Bishop State Community College

Bachelor of Science - Business With Human Resources

Pearson Online Academy

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Shanita Smiley